Ford Focus 1.0 Ecoboost 125PS St-line

Excellent service from start to finish. Purchased a 5 year old car that looks and drives like new and it was at a reasonable price compared to the same I looked at in other dealers. Drove down from Ennis to test drive the car on a Saturday afternoon and everything was sorted and the car was delivered free of charge to a dealership in limerick early Monday afternoon where I could easily collect it. Also the 12 months warranty is a bonus and if I did have any issues i can get it sorted in the limerick garage rather than having it taken all the way back to cork. I was dealing with Aaron and he was a pleasure to deal with and sorted everything efficiently.

My experience with ZuCar Cork was negative. I planned to purchase a car with cash. I arranged a test drive and viewing of the car on a day convenient for me. The staff member deliberately lied to me, claiming the car wouldn't be available that day. It turned out she simply didn't want me to come because she had the day off. Despite this, I went, and the car was there. This is a blatant display of disrespect for my time and a deliberate attempt to mislead. The next staff member showed a complete lack of interest, didn't even offer a test drive. I felt like he doesn't take me seriously. When I offered my old car as a trade-in, they offered me a ridiculously low price. Moreover, I got the impression that my interest in paying cash met with a lack of enthusiasm. I felt that the staff was more interested in selling cars with financing to earn interest. The lack of professionalism and respect was glaring. I ultimately bought a car from another dealer who offered me favorable terms, professional service and a fair price for my old car. ZuCar Cork missed out on a sale and the car I wanted to buy was one of their more expensive models.

I am really disappointed with my experience. I enquired about a car listed and came in asap, test drove it Friday (yesterday), came back same day and test drove with my husband and kids, offered to pay a deposit there and then to hold the car (they said there was no need once I come back in first thing the following morning), agreed trade in value for my own car, went home and secured finance with my bank and drew down the car loan and rang the garage before they closed to confirm I had finance secured and would be in first thing the following morning - came back in the following morning (Saturday/today) to sign on the dotted line - only for them to ring me when I was half ways there to say a woman had put a hold on the car and they wouldn’t be able to sell it to me until after 12 when the hold expired- I waited around for 2 hours only for them to inform me they were still waiting on her to show up for a test drive but that she was likely going to buy it and as she had reserved it there was nothing they could do. I now have to cancel my bank loan and have wasted 3x1.5hr round trips to the dealership - not to mind waiting around for half of my Saturday for Zu Car to sell to somebody else. The explanation given was the woman who bought it hadn’t test drove it but “was travelling all the way from Tralee and hounded everyone in the dealership with phone calls being rude to make sure they reserve it until she could get there” I guess that’s what I get for being nice - maybe I should have wrecked everyone’s heads and played bully boy tactics and I would have been rewarded for it. - although then I would have had staff gossiping about me to potential customers too - I hope whoever bought this car sees this and realises the staff in Zu Car had only awful things to say about you to me which is not very professional conduct and has put me right off recommending or purchasing from here in the future. You can see below all the phone calls and emails I had with Zu car discussing purchase, trade in and finance options to finalise the sale.