2016 162 Mercedes-Benz CLS CLS 220D AMG SPORT AUTO

My recent experience at R. Neary dealership was marked by both excitement and challenges, ultimately leading to a satisfactory resolution. Upon discovering my dream Mercedes through Done Deal, I eagerly arranged a test drive, which only deepened my affection for the vehicle. The transaction proceeded smoothly, and within three days, Ryan delivered the car to my doorstep. However, shortly after taking ownership, I encountered issues with the vehicle; specifically, the battery light illuminated and the multimedia center became unresponsive. Upon reaching out to Ryan for assistance, he promptly referred me to Keith, the warranty coordinator. Unfortunately, Keith informed me that an inspection could not be scheduled for two weeks. In response to this inconvenience, the dealership took back my car and provided me with a suitable replacement vehicle during this interim period. True to their commitment, I received my Mercedes back in excellent condition after it underwent necessary repairs including a new battery and software update. Additionally, I appreciated the timely delivery of the logbook within a week of purchase and found that my inquiries were consistently addressed via phone or WhatsApp communication. Despite initial reservations influenced by mixed reviews about the dealership's service efficiency, I found their staff to be remarkably helpful amidst their busy schedule. This experience has left me feeling confident in my decision to engage with R. Neary dealership again in the future. My willingness to proceed despite apprehensions proved rewarding; I have no regrets regarding my choice. 😊

I recently purchased a car from here with Ryan , and I couldn’t be happier with the experience. The staff was professional, friendly, and genuinely helpful throughout the process. They answered all my questions, gave honest advice, and made sure the car was in excellent condition before handing it over. I really appreciated the transparent communication and no-pressure sales approach. Highly recommended if you're looking for a reliable car and great customer service!

I just want to say thank you so muck Derek in Neary Motors just bought a van off him. Couldn't be happier. Couldn't do enough for use and made sure everything was right and done perfectly. His a man of his word and so nice and helpful. Nothing too much bothers. He had everything right down to the paperwork. Will definitely return to buy again when the time comes . I can't thank Derek and he's team for everything they have done . Great team . Amazing place to deal with from start to finish.