Audi A3 40 TFSI e 204HP S Tronic SE

I had the pleasure of dealing with Alex O’Neill and honestly couldn’t recommend him highly enough. From start to finish he was extremely professional, approachable, and his patience is unmatched. He takes the time to explain everything clearly without any pressure, which really made the whole process smooth and stress-free. Alex goes above and beyond to make sure you feel looked after, and it’s rare to come across someone in this line of work who genuinely puts the customer first. If you’re looking for someone trustworthy, reliable, and a true professional, Alex is the one to go to.

Brilliant to deal with. Cars booked in for service and some warranty issues. We were looked after by Laura and replacement car provided which was great.

Recently purchased A5 . Message about Emergency call function fault appeared on the dash. I called service Department and was informed by a lady I could not get it looked at until April. It was not a mechanical fault so no need to bring it in. I contacted Customer care at Joe Duffy and received a E mail from the Service manager offering me an appointment in early March if that suited. I Emailed him back but didn't receive a reply. My first impressions of the after sales service is extremely poor.