Audi Q5 2015 New Nct 01.26 2.0TDI 190HP

I can’t recommend Ray & Eddie highly enough. I had visited several garages looking for a small car & went to see the fiat panda I bought from them on a very busy Saturday. Eddie made sure it was no trouble to get it for me even though it took several cars to move out of the way. I made sure to get a warranty and did an online history check myself as although I’ve driven for 20 years I’ve never a bought a car on my own (always hand me downs) & with zero mechanical expertise that was important to me. I traded in my own car which was a bonus as some garages don’t take trade ins when you are buying a small not so expensive car. I had 2 small repairs covered under the warranty. Nothing huge but delighted to have them both addressed. And they gave me a car wash /valet each time. It came back looking better than when it went in :) The car is driving great & so far so good ! I found both Eddie & Ray really easy to deal with & open to finding solutions. I have told friends about them & would recommend them if you want people who will give you a fair deal & good customer service.

Nice hand wash. 9€, cheaper than it should be. Very nice job did the washer, very quick and good quality finish/ cleannesses

I have seen your reply to my review, firstly I did not bring a mechanic, I brought my brother in law who is a truck driver to look at the car, he is not a qualified mechanic,and never claimed to be, he just has an interest In cars, secondly yes I understand I didn't get a warranty but by law a warranty is an extra bonus it doesn't change the fact I'm covered by consumer law and at the end of the day I still paid over the odds for the car even with the discount, I did not pull out the solicitor card straight away, it was only when u ignored every call and message I sent, I'm not looking for problems, your held accountable by consumer protection law, if u bought a second hand washing machine and it broke I'm intitled to a refund, I've tried working on resolutions, I've even said if you would just fix the car, two months with a blown engine is not a minor fault, the brakes siezed on the car 2 days after I bought it and I fixed that myself, the mechanic said that all the oil filters were blocked and u said that the car was fully serviced, I don't have the luxury of losing €7300, I've tried everything to be fair with you, im clearly covered by consumer law, a little fact that every second garage seems to conviently forget, I'm not trying to create problems, I'm just looking for a fair outcome, I bought from your garage with the knowledge that if something went wrong I would be covered, if this is the industry standard then it's no different than buying private, I've contacted citizens advice, the Consumer protection agency and a solicitor, and all of them said I was within my right, you've left me in a very bad position, you never offered any resolution and I have copies of all the ignored correspondence with you, u basically ignored me and offered me nothing and forced me to go this route. I have had no reply from u regarding any resolution.