Audi Q7 Competition 490PS Hybrid

Love it here. As a customer, I'm a little biased. Service is definitely pricier than independents but guaranteed, they also keep your car clean and wash and vacuum afterwards, they maintain to a very high standard also. Sales experience is great also and trouble free once you have your stuff in order. Lovely facility to sit in and work if your service takes a few hours, and free pastries and coffee always a plus. Happy a loyal customer here.

Such lovely staff, very welcoming. Everyone was so nice to my son and I.

Went there on a Saturday with my wife, arrived just before 3pm. As we got there, their gate was partially closed, but we could still drive in and part. This felt weird as their opening hours here and online say they are open 9am - 5pm on Saturdays, the hours printed on their door on the way into the showroom also say the same, that they're open to 5pm. We walked in, without issue. We looked around for approximately 4 or 5 minutes between two models we saw online and were interested in without being approached by anyone, everything felt fairly normal. There were 2 or 3 other couples/groups of people in there, browsing with one talking to one of the 4 or so salesmen working there at that time. Then we were approached by a salesman while we were looking and talking to each other about the cars. He was incredibly rude, he did the usual asking if we wanted anything, directly to both of us, to which we said no that we were looking, we were not ready to engage with a salesman at that point. He then in a laughing tone, told us to get out then if we weren't inquiring, that they were closed, and gestured to tell us that we needed to go, before he then walked away and went over to approach another couple of people at a different car. As we were walking out I watched him tell that other couple to also leave. This interaction was shocking. Completely contradictory to their opening hours displayed everywhere, and the attitude of that particular salesman in that moment was exceptionally rude. The ownership either need to update their opening hours online and printed on their own door at the showroom, or strongly look at how their staff are operating where they are closing early on a weekend day to get out of work. In stark contrast, we went around the corner to the Joe Duffy BMW garage where we were very pleasantly greeted by very friendly staff, who were open and true to their opening hours displayed online. This experience and that interaction with that particular salesman has put me off ever wanting to do business with this garage, there are other Audi dealers worth trying instead.