BMW 3-Series 318d M Sport

I was absolutely delighted with my recent customer experience at Frank Keane Blackrock. From my very first touch point via their social media right through to driving away in my new vehicle, the service was outstanding. Nicole, Deane and Zubé were very professional, patient, thorough and skilled at assisting me to make the best choice for me. The made it their business to get to know me and my requirements. As a Director of Sales myself with a premium brand the standard I’d expect would be high and they certainly did not disappoint. They were in no way pushy or “salesy” and I always felt they were giving me honest advice as opposed to closing the deal. As I was moving to a fully electric car there was quite a bit of explaining for the team to do and the choice was complex enough with so many options on offer. The team made it all as simple and clear as possible for me responding to every request in a professional manner. They are extremely responsive on communication and very friendly throughout. It’s clear that the showroom is extremely busy but once you have an appointment you won’t feel rushed. The customer gifting on handover is a lovely touch. This is a very well run business and the staff deserve high praise for their customer service skills. I’d highly recommend Frank Keane if you are in the market for a new car and want a seamless stress free pleasant experience.

Flat tyre outside BMW Frank Keane Blackrock. (Driving a BMW i3). Phoned, spoke to Ciara - “drive into us now and we’ll take a look”. 5 minute wait and my HERO - Sean - from service dept. gave me an honest appraisal with options and importantly said…..”let’s check the quickest / least expensive option to get you back on the road asap”. Transpired it was a puncture, fixed immediately, and NO charge! Sean was SO pleasant and helpful. So impressed, I made an appt. for a full service before I left. 11 out of 10. So refreshing to meet people like Sean and Ciara…. a credit to the BMW dealership & brand. Thank you! 🙏

From the first phone call to receiving our new keys, Frank Keane were a pleasure to deal with and constantly going above and beyond to keep us informed and sort us out with the best deal! I’ve been with many other dealers but Frank Keane Blackrock and especially Kevin stood out by far the best to work with and we’ll be back again for sure! Many thanks all, Gillian