BMW 4 Series 420i M-sport Convertable

In my opinion, the measure of service is not how a dealership behaves during the sale but how they respond when there is something wrong. I bought my car at JH about three months ago. This weekend I experienced a problem with the car. The electronic steering lock (ESL) is failing in the car - this is a common problem for Mercedes. When I brought it in today they sorted me out right away. Their technician had worked at Mercedes for several years and knew exactly how to explore the problem. They will cover the cost of the repair and service. Moreover, they gave me a loaner car (comparable to my car) and had me on my way quickly. I am so impressed! Yes, it would be better if my car weren't malfunctioning, however; it is a used car and I recognize that things can break.

I was a customer at James Hennessy motors and bought a used Mercedes from James, he was an absolute gent of a man to deal with, who insisted on the car been in perfect working order before letting me have it, he was easy to deal with and made sure I was happy with my car, which I am. The Price was right and the car runs perfect, I wouldn’t hesitate for a moment to recommend him to anyone looking for a good quality car with a good fair price tag.

Excellent 1st class service. Kenneth kept me informed of everything needed so I could decide weather I wanted work done or not. Car driving perfect.