BMW 5 Series 520d M Sport Saloon

I’ve been to Frank Keane Blackrock twice in the last 6 months. Once for Servicing and another for repairs. I’d like to thank Donna, Joyce and Aoife for their exceptional customer service going above and beyond to make sure I was content. Also a big thank you to Service Manager Keith who sorted me a great deal on these BMW floor mats.

Excellent service we purchased a car from Graham and everything was made so easy him and orla sorted everything out it was a pleasure buying a car from them.all the staff were very friendly and helpful and the showroom was spotless we will definitely be returning

I had an exceptional experience with BMW’s customer service following a recent product recall, and I felt compelled to share my gratitude. Donna, the customer service representative I interacted with, went absolutely above and beyond in every aspect of the process. From the moment I called, Donna was incredibly professional, patient, and attentive. She listened carefully to my concerns and took the time to explain the recall in detail, ensuring I understood the situation and the steps involved. What really impressed me was her proactive approach; she anticipated my needs, provided clear guidance on how to get my vehicle to the service center, and even followed up with me to make sure everything was moving smoothly. Her genuine care for my satisfaction and her ability to make a potentially stressful situation feel effortless truly set BMW’s customer service apart. Donna’s exceptional service not only resolved my issue efficiently but also made me feel valued as a customer. It’s rare to encounter customer service that exceeds expectations in such a meaningful way, and I can confidently say that Donna’s assistance has reinforced my loyalty to the BMW brand. Thank you, Donna, for your outstanding support!