BMW 5-Series 520d M Sport Saloon

First time using Keanes and they were truly good. Fast check in and out for a brake fluid service. Done in a few hours. Very friendly staff. Honest. Not pushy. No sales issues at all. Car cleaned and hoovered to a high standard so thank you. Great crowd there.

Collected my "approved used" car 2 weeks ago. Buying experience was very good, handover went smoothly. Beautifully prepared car. Shortly after noted an unexplainable intermittent problem with the heater. Got the car booked in promptly and service dept got it sorted, with part sourced & fitted next day & a loan car offered while it was being done. Excellent service experience. Easy to score high when all goes smoothly, it's how an organisation responds when there is a problem that really stress tests it. Very professional experience from Service Dept. Confidence restored.

Flat tyre outside BMW Frank Keane Blackrock. (Driving a BMW i3). Phoned, spoke to Ciara - “drive into us now and we’ll take a look”. 5 minute wait and my HERO - Sean - from service dept. gave me an honest appraisal with options and importantly said…..”let’s check the quickest / least expensive option to get you back on the road asap”. Transpired it was a puncture, fixed immediately, and NO charge! Sean was SO pleasant and helpful. So impressed, I made an appt. for a full service before I left. 11 out of 10. So refreshing to meet people like Sean and Ciara…. a credit to the BMW dealership & brand. Thank you! 🙏