BMW 5-Series 520d SE (MHT)

An exceptional experience from start to finish. During my recent visit to BMW in Naas, I was truly impressed by the level of professionalism, attention to detail, and genuine customer care demonstrated by the entire team. From the moment I arrived, everything reflected the premium standards that define the BMW brand. The staff were not only highly knowledgeable but also incredibly attentive, ensuring that every aspect of the experience was handled with precision, efficiency, and courtesy. What stood out most was their commitment to making the customer feel valued and respected throughout the entire process. It is increasingly rare to encounter such a refined level of service, where expertise, integrity, and hospitality come together so seamlessly. The team in Naas clearly takes great pride in what they do, and it shows in every interaction. For anyone who appreciates professionalism, excellence, and a truly first-class automotive experience, BMW Naas sets a remarkable standard. My sincere thanks to the entire team for delivering such an outstanding and memorable experience.

First service on my new car and the "first experience" was well managed throughout the process. Good pre-service communication. Warm welcome at reception. Service staff were very attentive and car service plus handling of call-back item within 100 minutes. Pleased to be recognised by the salesman who sold me the car a year ago, David Donoher. He took time to talk with me, good personal service. Overall excellent service.

I am 40+ years dealing with this dealership at various locations and now under various management teams, I always enjoyed the family element of dealing at N Conlan’s made everyone feel special almost an old friend. Now I can feel the dealership’s new Ethos as it moves from family business to a cog in a larger wheel with a primary purpose of making numbers, that said the policies and procedures do deliver a smooth clear transaction, I like. Thankfully some of the old remain, staff remain friendly and courteous a smile a hello as they pass. I interacted with 2 of the team Lukas and Katie both were fantastic giving of their time freely, offering mobile numbers for easy contact and immediate replies to WhatsApp or email messages. Lukas when delivery of my car was delayed went above and beyond to magic up a loan car in the absence of a courtesy car being available, arranging for Katie to collect me 20 miles away and bring me to Enterprise where he had courtesy car waiting , Enterprise staff were also friendly, courteous and polite. On the day of handover Katie set all the Tech in the car running and ran through the features, as my first Ev advice on charging, driving styles, battery and car conditioning were all welcome. The learning curve has begun if you take motorways at 120kmh and primary roads at 80kmh your battery will only deliver 40% of factory advised 600km on a full charge. But with a little driver modification, you can relax and enjoy one of BMW’s ultimate driving Machines. I was impressed with how Lukas looked after me from start to finish and indeed beyond with follow up calls and messages, a fantastic buyer experience again experienced by me at N Conlan and Sons BMW Naas.