BMW 5 Series 530e M Sport Saloon

I’ve been to Frank Keane Blackrock twice in the last 6 months. Once for Servicing and another for repairs. I’d like to thank Donna, Joyce and Aoife for their exceptional customer service going above and beyond to make sure I was content. Also a big thank you to Service Manager Keith who sorted me a great deal on these BMW floor mats.

I had an exceptional experience with BMW’s customer service following a recent product recall, and I felt compelled to share my gratitude. Donna, the customer service representative I interacted with, went absolutely above and beyond in every aspect of the process. From the moment I called, Donna was incredibly professional, patient, and attentive. She listened carefully to my concerns and took the time to explain the recall in detail, ensuring I understood the situation and the steps involved. What really impressed me was her proactive approach; she anticipated my needs, provided clear guidance on how to get my vehicle to the service center, and even followed up with me to make sure everything was moving smoothly. Her genuine care for my satisfaction and her ability to make a potentially stressful situation feel effortless truly set BMW’s customer service apart. Donna’s exceptional service not only resolved my issue efficiently but also made me feel valued as a customer. It’s rare to encounter customer service that exceeds expectations in such a meaningful way, and I can confidently say that Donna’s assistance has reinforced my loyalty to the BMW brand. Thank you, Donna, for your outstanding support!

Bought a car from Kevin last week. He was a pleasure to deal with very professional. When I saw the car in person it was even better than he described. Orla also arranged my finance at a cheaper rate than the bank had given. I will definitely be back in the future to get my next car from Kevin. And would recommend Kevin and Frank keane BMW to anyone.