BMW i5 eDrive40 M Sport Saloon

I was absolutely delighted with my recent customer experience at Frank Keane Blackrock. From my very first touch point via their social media right through to driving away in my new vehicle, the service was outstanding. Nicole, Deane and Zubé were very professional, patient, thorough and skilled at assisting me to make the best choice for me. The made it their business to get to know me and my requirements. As a Director of Sales myself with a premium brand the standard I’d expect would be high and they certainly did not disappoint. They were in no way pushy or “salesy” and I always felt they were giving me honest advice as opposed to closing the deal. As I was moving to a fully electric car there was quite a bit of explaining for the team to do and the choice was complex enough with so many options on offer. The team made it all as simple and clear as possible for me responding to every request in a professional manner. They are extremely responsive on communication and very friendly throughout. It’s clear that the showroom is extremely busy but once you have an appointment you won’t feel rushed. The customer gifting on handover is a lovely touch. This is a very well run business and the staff deserve high praise for their customer service skills. I’d highly recommend Frank Keane if you are in the market for a new car and want a seamless stress free pleasant experience.

Flat tyre outside BMW Frank Keane Blackrock. (Driving a BMW i3). Phoned, spoke to Ciara - “drive into us now and we’ll take a look”. 5 minute wait and my HERO - Sean - from service dept. gave me an honest appraisal with options and importantly said…..”let’s check the quickest / least expensive option to get you back on the road asap”. Transpired it was a puncture, fixed immediately, and NO charge! Sean was SO pleasant and helpful. So impressed, I made an appt. for a full service before I left. 11 out of 10. So refreshing to meet people like Sean and Ciara…. a credit to the BMW dealership & brand. Thank you! 🙏

My Wife purchased a New BMW ix2 full electric from Frank Keane Motors and worked with Graham and Zube during the process. They made the entire experience seamless and stress-free! Graham was professional, knowledgeable, and incredibly efficient. He had everything ready for us, we had the car faster than we expected. It's clear he values his customers time and ensures they get exactly what they need. The service with Graham was unbelievable he done everything to get Catherine this car they went out of there way to make sure Catherine was comfortable with controls etc Highly recommend Frank Keane car sales if you're looking for a new vehicle