BMW i7 xDrive60 Excellence

I was absolutely delighted with my recent customer experience at Frank Keane Blackrock. From my very first touch point via their social media right through to driving away in my new vehicle, the service was outstanding. Nicole, Deane and Zubé were very professional, patient, thorough and skilled at assisting me to make the best choice for me. The made it their business to get to know me and my requirements. As a Director of Sales myself with a premium brand the standard I’d expect would be high and they certainly did not disappoint. They were in no way pushy or “salesy” and I always felt they were giving me honest advice as opposed to closing the deal. As I was moving to a fully electric car there was quite a bit of explaining for the team to do and the choice was complex enough with so many options on offer. The team made it all as simple and clear as possible for me responding to every request in a professional manner. They are extremely responsive on communication and very friendly throughout. It’s clear that the showroom is extremely busy but once you have an appointment you won’t feel rushed. The customer gifting on handover is a lovely touch. This is a very well run business and the staff deserve high praise for their customer service skills. I’d highly recommend Frank Keane if you are in the market for a new car and want a seamless stress free pleasant experience.

From the first phone call to receiving our new keys, Frank Keane were a pleasure to deal with and constantly going above and beyond to keep us informed and sort us out with the best deal! I’ve been with many other dealers but Frank Keane Blackrock and especially Kevin stood out by far the best to work with and we’ll be back again for sure! Many thanks all, Gillian

I recently had an outstanding experience at Frank Keane BMW Blackrock and wanted to highly commend the team members who made the process seamless and enjoyable. Firstly, Graham on the sales team, was exceptionally helpful and knowledgeable. His expertise was evident, and what truly impressed me was his willingness to share that knowledge generously, regardless of whether I ultimately purchased a car from them or not. That level of transparency and genuine assistance is rare and highly appreciated. He also didn't only speak to me as the purchaser, he spoke to the people I was with and was respectful to all (something that was not true for various dealerships we visited on this car search). Next, Morgan, one of the BMW Geniuses, was truly wonderful. He was incredibly helpful during the test drive, providing insightful information, and was fantastic with all our follow-up questions afterward. He truly embodies the "Genius" title. Finally, Dean in Finance was outstanding. He took the time to clearly explain all the complex details surrounding resale values, purchasing options, and, most importantly, clearly outlined what to look out for and consider if I chose to finance the car versus making a full cash purchase. His clarity and thoroughness made a potentially confusing part of the process very easy to understand. Overall, the entire team - Graham, Morgan, and Dean, made this one of the best dealership experiences I've had (and trust me, we went to many while on my car search). As a first time BMW owner, all of the attributes they brought to the table and synergy between them, made the decision to purchase that much easier. Highly recommend this team at Frank Keane BMW Blackrock!