BMW M5 Saloon

5/5 Stars – Outstanding customer service! ​I had an exceptional experience with the team at Conlans BMW. From start to finish, they proved to be genuinely professional, patient, and completely fair play. ​They went above and beyond to help me out: they picked up my car and made special arrangements to leave it in a secure spot so I could collect it outside their regular opening hours. At no point did they rush me, and every interaction was polite, transparent, and hassle-free. ​It is rare to see this level of customer care and flexibility. A massive thank you to the whole service team – I highly recommend them to anyone!

An exceptional experience from start to finish. During my recent visit to BMW in Naas, I was truly impressed by the level of professionalism, attention to detail, and genuine customer care demonstrated by the entire team. From the moment I arrived, everything reflected the premium standards that define the BMW brand. The staff were not only highly knowledgeable but also incredibly attentive, ensuring that every aspect of the experience was handled with precision, efficiency, and courtesy. What stood out most was their commitment to making the customer feel valued and respected throughout the entire process. It is increasingly rare to encounter such a refined level of service, where expertise, integrity, and hospitality come together so seamlessly. The team in Naas clearly takes great pride in what they do, and it shows in every interaction. For anyone who appreciates professionalism, excellence, and a truly first-class automotive experience, BMW Naas sets a remarkable standard. My sincere thanks to the entire team for delivering such an outstanding and memorable experience.

I am 40+ years dealing with this dealership at various locations and now under various management teams, I always enjoyed the family element of dealing at N Conlan’s made everyone feel special almost an old friend. Now I can feel the dealership’s new Ethos as it moves from family business to a cog in a larger wheel with a primary purpose of making numbers, that said the policies and procedures do deliver a smooth clear transaction, I like. Thankfully some of the old remain, staff remain friendly and courteous a smile a hello as they pass. I interacted with 2 of the team Lukas and Katie both were fantastic giving of their time freely, offering mobile numbers for easy contact and immediate replies to WhatsApp or email messages. Lukas when delivery of my car was delayed went above and beyond to magic up a loan car in the absence of a courtesy car being available, arranging for Katie to collect me 20 miles away and bring me to Enterprise where he had courtesy car waiting , Enterprise staff were also friendly, courteous and polite. On the day of handover Katie set all the Tech in the car running and ran through the features, as my first Ev advice on charging, driving styles, battery and car conditioning were all welcome. The learning curve has begun if you take motorways at 120kmh and primary roads at 80kmh your battery will only deliver 40% of factory advised 600km on a full charge. But with a little driver modification, you can relax and enjoy one of BMW’s ultimate driving Machines. I was impressed with how Lukas looked after me from start to finish and indeed beyond with follow up calls and messages, a fantastic buyer experience again experienced by me at N Conlan and Sons BMW Naas.