Citroen C5 Aircross C5 Aircross Max Phev Auto MAX

Vert nice hotel nice staff

Had a great experience with Conor, who was very friendly and knowledgeable. Whole process was smooth and was constantly updated on the progress throughout

Shane tried to sell me a car that hasn't had a valid NCT in 3 years without telling me and conveniently omitting that little nugget of info when I directly asked about the cars history as we were close to putting down the deposit. I was looking at a 2018 Tiguan Comfortline as part of a clearance sale at Johnson and Perrott. When I asked about the service history and condition of the car, Shane assured me that everything was fine and went on to discuss the number of owners, mileage, and other details. However, he failed to mention that the car did not have a valid NCT, which had expired in January 2022. This crucial detail was not shown on their website, and at no point did he disclose it when discussing the car’s history. That’s misleading and unacceptable. An expired NCT means the car has not been officially tested for roadworthiness, safety, etc in over two years (since 2021 at least). The fact that this dealership puts cars up for sale before putting them through official NCTs is a MAJOR red flag. An expired NCT could mean hidden mechanical issues, expensive repairs, and means the car isn’t legally drivable. In this case, the Tiguan they tried to sell me hasn’t been road legal for over three years! If I had gone through with the purchase, I would have had to wait months to schedule an NCT—and who knows if it would even pass? This is a basic and essential requirement for any car being sold, and failing to mention it—especially when directly asked about the car’s history—is unacceptable. I was very close to putting down a deposit after my discussion with Shane, but thankfully, we decided to sleep on it. The next day, I paid to download the full car history myself, and lo and behold, there was a glaring issue that Shane conveniently left out. I wasn’t planning on writing this review, but the more I thought about it, the more uneasy I felt about it around how misleading and dishonest this was. If this review helps even one person avoid the mistake I nearly made, then it’s worth it. A dealership should be upfront about major issues like an expired NCT, rather than leaving buyers to figure it out the hard way. I would highly recommend avoiding this place—but if you do fall in love with a car they have, triple-check all details yourself and don’t rely on their verbal assurances. Date of experience: 26 February 2025