Cupra Formentor just Arrived vz E-hybrid 272hp D

I got my Cupra Formentor Hybrid in McCoy Cupra several months ago. They have been very professional and the whole process was quick and smooth. Peter in sales is a great and patient lad. A few days ago, the first service was due. Louis in the service department was a pleasure to deal with, he's been really helpful, well-mannered and he's always answered all my questions in a professional manner. The car itself is great. It's a pleasure to drive, very economical (even in winter), and looks and feels stunning.

Just completed the purchase of my Formentor with Grazina Saveliene and she made everything so simple, straight forward and easy. Delighted with my car and highly recommend deadly with Grazina at McCoy Motors! Knocked 1 star off as the car didn’t come with a public charging cable which I was unaware of until I went to charge the car at work.

While fairly happy with most of the services I received here, here is the reason behind one star review. I am writing to warn potential car buyers about a recent experience I had with an add on product I purchased that has left me feeling completely betrayed. I purchased a new Formentor from this dealership while ago. During the financing process, the dealer recommended an add-on insurance - product called Cosmetic Repair Insurance. I was assured that this insurance, underwritten by Mapfre Warranty, would provide solid coverage for paint repairs. Confident that my car has some extra cover which could be handy, I agreed. However, my trust was completely misplaced. Mapfre Warranty = absolutely zero response and claim stuck in limbo for ages. I've only received initial response to provide the estimates for the claim and that was it. I strongly advise anyone considering purchasing a vehicle to be extremely cautious, especially when it comes to add-on insurance products. Do your own thorough research and verify the information independently. I wish I've read Mapfre reviews before buying this product.