Ford Explorer PREMIUM 77KWH EXTENDE

I went in looking ford a ford paint code, the guy behind the counter used the cars vin No and got it sorted in 30 seconds, great job bright ford 👍😉

Seriously impressed with the service Shauna in the transit centre provided me with on my 2024 transit custom. As a business owner minimal downtime is important and Shauna took us in asap and organised a courtesy van for us to go off with and got the van fixed same day !! Actually notified me two hours after it was dropped in that it was sorted! I’ll definitely be back here you have earned a long term customer. Thanks a million Shauna.

Last year, myself and several colleagues purchased more than 10 Ford Custom Tourneo vehicles from this dealership, so we expected fair pricing, transparency, and professional customer care. My vehicle was kept from 8am until 5pm, yet the reported issue was not resolved. This is now the third time I have booked the car in for noise coming from the front and rear, and it still has not been properly diagnosed or fixed. The middle sliding door started making noise after only six months of use. During service, they applied grease, but the problem remains. The door still feels loose and like a much older vehicle — completely unacceptable for a 7-month-old car. Another serious concern is that my taxi roof sign stopped working. I later noticed a wire hanging loose near the brake pedal area, which is extremely worrying from a safety perspective. This should never happen after a professional service. The most concerning issue is overcharging. We have an agreed service rate of €250. However, I was charged €420.36, including €228.40 for labour. A colleague recently received the same service, with the same parts used as in my service, yet was correctly charged the agreed €250 rate. This clearly shows inconsistent pricing. When I raised this with the service manager, Dave, instead of reviewing the invoice properly, he instructed staff not to apply any discount and insisted I pay the full amount. He then walked away while I was still speaking. This behaviour was highly unprofessional and unacceptable. I am also uploading a video where you can clearly hear the noise from this 7-month-old vehicle. Very disappointing experience and not the level of service expected from an authorised Ford dealership