Ford Focus ST-LINE 1.5L ECOBLUE 115

I went in looking ford a ford paint code, the guy behind the counter used the cars vin No and got it sorted in 30 seconds, great job bright ford 👍😉

Seriously impressed with the service Shauna in the transit centre provided me with on my 2024 transit custom. As a business owner minimal downtime is important and Shauna took us in asap and organised a courtesy van for us to go off with and got the van fixed same day !! Actually notified me two hours after it was dropped in that it was sorted! I’ll definitely be back here you have earned a long term customer. Thanks a million Shauna.

Very disappointed with the service I received from Bright Ford Airside, Swords. I bought a new van from them and considered myself a loyal customer. I also recommended this dealership to other people who went on to buy vans from them, so I expected a high standard of customer service and support, especially during the warranty period. Yesterday, I contacted the dealership to confirm if my part had arrived. I was clearly told that the part was there and that I could bring my van in the following morning. I arrived at 8:00am, but after waiting for three hours, I was told that the part had not arrived. Unfortunately, this wasn't an isolated incident. I have been given incorrect information like this on three previous occasions, resulting in unnecessary trips and wasted time. I also reported an issue with my door making noise. After three hours, I was told it had been fixed, but the problem was still there. I had to point this out, and the issue was checked again, but it was still not properly resolved. The most disappointing part was the poor communication, wasted time, and the way I was treated as a customer. After buying a new vehicle and supporting the business by recommending others, I expected much better service and professionalism. I hope the dealership takes this feedback seriously and improves the way warranty customers are treated. Customers deserve clear communication, respect for their time, and proper support after purchasing a vehicle.