Ford Focus St-line Auto Diesel 1.5 120PS

Bought a lovely ST Line from Kyle a month ago. Very nice salesman. Got fair price on my car for trade in. Had small mechanical issue and rang Kyle and it was sorted and they also organised a loaner car for me to get to work. Anthony in the service department was also very obliging. Overall a positive experience. Thanks Joe Duffy team

Just got an excellent deal and great service. I have paid a holding deposit for a new van which will arrive at the end of March. John gave us a great deal and while we waited for him another salesman (Kyle) took us to the waiting area and offered us complimentary coffee and a friendly chat. A really great experience so far. Above and Beyond. Went to collect the new van 3 days ago. It was clean and all was as expected. Kyle assisted us (as John was out), and he is such a friendly and helpful person. Thanks Kyle, you are an excellent ambassador and salesman for your brand. The van is awesome as is your service.

Offered car, however it never happened. Service of vehicle never happened Turbo replacement took 3 weeks despite supplying the turbo. Manager is going to call you .never happened,despite asking 3 times to speak with him. Plenty of excuses see below. 1 the diagnostic machine broke 2 the Internet broke 3 the power had failed 4 covid 5 we are under staffed 6 I didn't know, they didn't tell me I'll get back to you 7 sorry the manager went hinge early today 8 left on hold for 48 minutes just to confirm despite having the van for 3 weeks they forgot to Service it. In the end I had to practically beg Liz to give me the van back. 9 the van is fixed! Van making very strange noises the next day. Towed to a different garage. 10. Keith we are going to listen back to the phone call to see what was promised.. I give the time and date of phone calls.. surprise!! nobody listens back to phone calls.. service manager doesn't call me back Never again would I ever step foot in Joe Duffy again. And I will tell everyone about my experience with Joe Duffy.