Ford Kuga 1.5tdci 120PS FWD Titanium

Excellent experience. Really impressed by the level of service and attention to detail. The whole process was simple, fuss free and very easy. All the people I dealt with with were efficient and professional, Pat K is extremely knowledgeable and passionate about not only his product but his service.

You won't find more irresponsible staff than here. Especially James from parts. Ordered the wrong key for my car. Waited 5 weeks instead of 10 working days. Never even said sorry. At the end he is saying that if I have any queries to contact Skoda from Germany not them, even though I paid them for the part and for service.

Asked to speak with the manager after the guy from parts (James) started lying about his statements during our phone conversation on a week before. They are recording the phone conversations, but still didn't want to listen it cause he knew he was lying. Lady at reception refused to call the manager at the first second. Didn't even try to resolve the problem. The only response was: "Listen, if the part it's not there, then it's not there. Nothing we can do about it." She said that when I was waiting for my part 3 weeks after the promised date. Very rude and aggressive. Avoid at all cost