Ford Kuga 2.5 Duratec 190PS FHEV Titanium Auto

Absolutely recommend Sheils to anyone looking for a new car! Had the pleasure of dealing with Dave Hurley who was so informative, helpful and honest. He made the whole process so easy for us and gave great objective advice. A total gentleman! Will definitely go back there in the future

Very poor attitude, Be wary of the salesmen in Limerick. Was purchasing a car back on January, very poor attitude by one individual, for privacy of the individual, Mr R. He was pleasant at first and then he turned when a deal goes naturally fizzles out. I bought the car in Shiels in Ennis, I personally found them lovely.

So this is a long story. The service I received from Sheils Motor Group was atrocious to say the least. I booked my MG in for a full service, and the earliest appointment available was three weeks away. About a week before the appointment, a check engine light appeared on the dashboard. I rang the service team and explained the issue in detail. I was assured that it would be looked at and resolved during the service. On the day of the appointment, I dropped the car off. Eight hours later I was told the car was ready. However, five minutes after leaving the dealership, the check engine light came back on. When I got home I rang the service department. The person who answered told me they had not been informed about the issue, which is simply not true as I had already called ahead about it. It appears the fault code may simply have been cleared rather than properly diagnosed, as the light disappeared briefly but immediately returned. I was then given another appointment two weeks later. Three days ago I left the car with them again. Over the phone on the first day they said they were waiting on a part and the car would be ready the next day. On the second day, when we rang again, we were told their technician had taken the car home to see if the check engine light came back on. Today we collected the car and were told the part had not actually arrived, and that we would need to wait another two weeks for a call. To make matters worse, when I opened the boot there was someone’s lunch left inside the car. The engine light is still on, the issue has not been resolved, and communication throughout the process has been extremely poor. This is a 251-registered car purchased last year, and this level of service is completely unacceptable. Honestly, I would not recommend anyone go through this experience. If it were possible to leave 0 stars, I would.