Ford Puma TITANIUM 5DR 1.0T 125 MHEV

I went in looking ford a ford paint code, the guy behind the counter used the cars vin No and got it sorted in 30 seconds, great job bright ford 👍😉

Last year, myself and several colleagues purchased more than 10 Ford Custom Tourneo vehicles from this dealership, so we expected fair pricing, transparency, and professional customer care. My vehicle was kept from 8am until 5pm, yet the reported issue was not resolved. This is now the third time I have booked the car in for noise coming from the front and rear, and it still has not been properly diagnosed or fixed. The middle sliding door started making noise after only six months of use. During service, they applied grease, but the problem remains. The door still feels loose and like a much older vehicle — completely unacceptable for a 7-month-old car. Another serious concern is that my taxi roof sign stopped working. I later noticed a wire hanging loose near the brake pedal area, which is extremely worrying from a safety perspective. This should never happen after a professional service. The most concerning issue is overcharging. We have an agreed service rate of €250. However, I was charged €420.36, including €228.40 for labour. A colleague recently received the same service, with the same parts used as in my service, yet was correctly charged the agreed €250 rate. This clearly shows inconsistent pricing. When I raised this with the service manager, Dave, instead of reviewing the invoice properly, he instructed staff not to apply any discount and insisted I pay the full amount. He then walked away while I was still speaking. This behaviour was highly unprofessional and unacceptable. I am also uploading a video where you can clearly hear the noise from this 7-month-old vehicle. Very disappointing experience and not the level of service expected from an authorised Ford dealership

Very disappointed with the service I received from Bright Ford Airside, Swords. I bought a new van from them and considered myself a loyal customer. I also recommended this dealership to other people who went on to buy vans from them, so I expected a high standard of customer service and support, especially during the warranty period. Yesterday, I contacted the dealership to confirm if my part had arrived. I was clearly told that the part was there and that I could bring my van in the following morning. I arrived at 8:00am, but after waiting for three hours, I was told that the part had not arrived. Unfortunately, this wasn't an isolated incident. I have been given incorrect information like this on three previous occasions, resulting in unnecessary trips and wasted time. I also reported an issue with my door making noise. After three hours, I was told it had been fixed, but the problem was still there. I had to point this out, and the issue was checked again, but it was still not properly resolved. The most disappointing part was the poor communication, wasted time, and the way I was treated as a customer. After buying a new vehicle and supporting the business by recommending others, I expected much better service and professionalism. I hope the dealership takes this feedback seriously and improves the way warranty customers are treated. Customers deserve clear communication, respect for their time, and proper support after purchasing a vehicle.