Kia Ceed Estate 1.0 K3 191

Took my car here for a service for 1st time at the end of November. They did a very good job, checked what I'd asked for. Asked if they should do jobs that were due, as part of warranty process and when I confirmed they should go ahead, did them in a very manner. Very pleased indeed. Relaxed professional outfit.

A rather disappointing experience with this dealership. Called on a Wednesday and booked a test drive of a specific car with Justin for the following Saturday. Arrived at the agreed time, only to be informed that the car was nowhere to be found—nor was there a clear understanding of where it might be. One theory floated was that a manager or owner had taken it for the weekend — on reflection, an interesting explanation, though not one that inspired much confidence in how prospective Nyhan Motors customers are valued, in my opinion. Justin was pleasant and friendly and offered a test drive in a “similar” car, but the whole experience felt disorganised and unprofessional. Ultimately, a skip from us as potential customers of this outfit. Hopefully, the missing car turned up for any other interested buyers

Absolutely appalled by the service at Nyhan Motors. I reported a clutch issue twice — once during the first service, when I was told it wasn’t urgent, and again later when the clutch started sticking. I asked specifically for it to be checked because it was getting hard to press. I was told everything was fine, and there was “nothing to worry about.” Well, on 29.04.2025, the clutch failed completely — exactly what I feared. When I called on Wednesday 30.04 to ask for an update and request a replacement car (I have urgent hospital appointments and surgery coming up), I was told someone would “try to find something” and get back to me Thursday. I was also promised another update on Friday about the repair. At no point was I told they were closing for a long weekend. On Thursday, after hearing nothing, I rang again — only to get an automated message saying they’re closed until Tuesday. They knew this in advance, yet still promised to call. Completely unprofessional. Now I’m left with no car and a hospital appointment before they even reopen. Both my wife and I bought cars here — and this is how we’re treated when something actually goes wrong? No responsibility, no communication, no solution. Never again.