Kia EV4 EV4 5 HB EARTH K3 LR 5DR AUTO

I got a second hand Kia a year ago from another dealer and chose Joe Duffy Kia to be my service center as I live nearby. Last year there was a recall on my car which I was able to get done here with no hassle and they even did a free health check as part of the recall work. The customer service was efficient and friendly. This week I had to do the annual service along with diagnostics of a mirror issue. Again the customer service was very friendly and the car was ready for collection after a few hours. Excellent experience so far and I would recommend this dealer. I have a warranty repair booked for March and fingers crossed for more of the same kind of experience. If all continues to go well with the car and the service I might consider a new Kia later this year.

I recently bought a new KIA EV5 in March and could not have had a better experience. Many thanks to Cathal for all your help and guidance it was much appreciated.

Extremely disappointing and frustrating experience. We paid a €500 deposit for a Kia EV9 in August 2025 based on clear commitments: agreed price, 0% finance, and delivery in early January. We provided all details and trusted the dealership to follow through. From January onwards, communication was poor and reactive. We had to chase updates repeatedly, only to be told vague responses like “it’s in transit.” Months passed with no clarity. During this time, finance terms changed publicly, so we visited in person to confirm whether this would affect our agreement. We were clearly told it would not. Then suddenly on March 24th, we were told the car was ready. When we came in on March 25th to complete the purchase, everything had changed — higher price, finance now at 3.9%, and unbelievably, no finance application had even been started. This is completely unacceptable. After holding our deposit for months and giving repeated assurances, they simply walked away from the original deal. What’s worse is that when we specifically asked about these changes earlier, we were reassured nothing would be affected — which turned out to be completely untrue. To make matters worse, the manager’s attitude was dismissive and disrespectful, as if our time and commitment meant nothing. This experience shows a serious lack of professionalism, transparency, and basic customer respect. I would strongly advise others to be very cautious when dealing with this dealership. You are at risk if you are there! To the dealership , We got enough and please do not reply to this.. What you have done is unfair. To the public, think twice before you go there!