Kia Niro HEV SEM

Dunlea’s helped us to get a problem fixed under warranty. Special shoutout to Emma for keeping me up to speed on things and getting it over the line. Good experience

Excellent service from the sales team, knowledgeable, trustworthy, friendly, customer focused. Wishing them all the best when the new premises is finished, having a modern dealership environment that matches staff professional service and customer focus.

UNTRUSTWORTHY-INEFFICIENT- DISRESPECTFUL My experience with Dunleas Car Dealership has been deeply disappointing from start to finish. What should have been an exciting car purchase turned into months of frustration, stress, and financial loss. I collected a car that supposedly went through a “full service,” yet it had a faulty reservoir sensor, low fluid levels, defective rear tyres, and a non-functioning rear indicator. I had flagged the indicator issue on three separate occasions before purchase and was promised it would be fixed before collection — it wasn’t. I had to return later once they finally ordered the part. Issues like these should never have been missed on any basic service, let alone a full inspection. Two weeks later I reported that the rear tyre kept losing pressure. Their mechanics said “it’s perfect.” I went elsewhere and was told the wire inside the tyre was exposed on both sides and the rear alignment was dangerously off — serious safety faults that Dunleas completely ignored. They also failed to disclose that the car was a Japanese import, which caused ongoing problems later. I waited 12 weeks for a second key, made countless ignored calls, and even had to travel 30 minutes multiple times to chase them up. In October, several warning lights came on. I waited three weeks for an appointment and the car was then held for seven weeks, only to be returned with Dunleas claiming they couldn’t find the fault — and refusing to cover any further repair. I had to file a complaint with the finance company, who launched an investigation. I paid out of pocket for diagnostics and reports that revealed a non-regional (Japanese) media part had been incorrectly fitted, causing severe electrical issues. The repair quote: €4,000–€6,000. The finance company’s report found that I was not liable and described Dunleas as “inefficient,” “unwilling to assist,” and “unreasonable.” Dunleas have since refused to refund my deposit or trade-in value, leaving me without a car and thousands of euros down. When I tried to meet them in person, I was kept waiting 40 minutes, then met in an open area surrounded by staff, which felt intimidating and disrespectful. In my experience, Dunleas are untrustworthy, unhelpful, and unwilling to take accountability. Their service quality and customer care are completely unacceptable. Think twice before doing business with them — I wouldn’t want anyone else to go through what I did.