Kia Niro Phev 6D 5DR Auto 192 (2019)

We baught our first EV with Kia earlier this year and the process with Nyham was really positive. Love the car, it is amazing(EV9).We have since damaged the car (don't ask) but the service team have been really responsive in helping us with getting it fixed. Thank you all at Kia!

Absolutely appalled by the service at Nyhan Motors. I reported a clutch issue twice — once during the first service, when I was told it wasn’t urgent, and again later when the clutch started sticking. I asked specifically for it to be checked because it was getting hard to press. I was told everything was fine, and there was “nothing to worry about.” Well, on 29.04.2025, the clutch failed completely — exactly what I feared. When I called on Wednesday 30.04 to ask for an update and request a replacement car (I have urgent hospital appointments and surgery coming up), I was told someone would “try to find something” and get back to me Thursday. I was also promised another update on Friday about the repair. At no point was I told they were closing for a long weekend. On Thursday, after hearing nothing, I rang again — only to get an automated message saying they’re closed until Tuesday. They knew this in advance, yet still promised to call. Completely unprofessional. Now I’m left with no car and a hospital appointment before they even reopen. Both my wife and I bought cars here — and this is how we’re treated when something actually goes wrong? No responsibility, no communication, no solution. Never again.

We bought a used Sportage here in early April and Im still waiting to get the drivers door mirror replaced as it is faulty despite making numerous phone calls requesting the repair. The after sales service here is appalling, I won't be going back there again for our next car that's for sure.