Mercedes-Benz C-Class C180 Coupe

I visited on Friday without an appointment because my Mercedes E-Class was showing a bonnet open warning even though the bonnet was properly closed. I was quite concerned, but Maddy at reception was incredibly kind, welcoming, and helpful. She took the time to understand the issue, arranged for the technicians to inspect the car, and they quickly identified and fixed the problem. Even though I hadn’t booked an appointment, the team went out of their way to help me. A special thank you to Maddy for her outstanding customer service. She made the whole experience stress-free and was genuinely caring from start to finish. It’s rare to find such friendly and professional service these days. I highly recommend this garage and will definitely return in the future.

I had a difficulty with my mercedes car and needed some checks to be carried out. I chose this branch of MSL as most convenient to me. Not being an existing customer, I was more than impressed in how I was received. Every part of the procedure was efficient, polite and extremely helpful. From making the inital service appointment with Anusha Makan to being greeted at reception, all was 5 star Within minutes of my arrival at what is a really impressive MSL building at Pottery Road, I was given an introduction to Catalin Ciocan, the service manager. Catalin also gave a kind warm welcome, and answered all my concerns and questions. He then informed me of the appropriate procedure for the issue we had discussed with my vehicle. This was followed by his introduction of me to the workshop manager who was already familiar with the purpose of my appointment, and again showed a general interest in resolving my vehicle issue. All in all a really great experience with a professional service from everyone I had the pleasure to deal with. Thank you

Excellent experience at Mercedes-Benz South Dublin. The service was professional, efficient, and customer focused throughout. A special thank you to George Strachan, Sales Executive, for his exceptional support. He guided me through selecting the right car based on my personal preferences and quality expectations. His use of personalised videos and helpful tools made the process clear and engaging, ensuring every detail was tailored to my needs. Thank you also to Ryan Byrne, sales manager for the test drive experience,he provided clear, detailed explanations and made the process both informative and enjoyable. Finally, thank you to Brendan Tracey, handover specialist, for a smooth handover of the car. He explained all features and tools thoroughly, making it easy to understand. I will definitely be choosing Mercedes-Benz South Dublin again in the future and would highly recommend the team.