Skoda Octavia Ambition 1.6tdi 115HP DSG

Avoid at all cost! The dealer principal, Pat Keogh is by far the most rude and ignorant man I've ever encountered in the motor trade. I purchased a used Skoda from Pat with a warranty from Ballybrittas Motors. In my 3 month ownership ordeal, I loved the car but my issues lie solely with the dealer's handling of the situation. I placed a deposit on the car needing NCT before handover. 8 days later, I reg checked the car and could see that it passed NCT. I was told the car was still not ready and I had to tell them I knew it had passed the NCT. They refused to tell me when the car would be ready because it needed to be cleaned. I had to demand that I would collect the car the following day and suddenly the car was ready for me. Within 2 weeks it became apparent that the engine had an internal coolant leak as the coolant reservoir would need to be refilled multiple times a week with no visible leak. The timing belt and water pump were replaced (due to noise on cold starts) but the car continued using coolant at the same rate. When I phoned again, I was put on hold for an hour before Ann-Marie, the service advisor, told me that I was NOT to open the coolant reservoir and I was NOT to top up the coolant until they could look at the car a couple of weeks later. This was eventually corrected by Pat in a follow up call when I asked him if he wanted me to overheat the engine by driving it without coolant. On my next visit, Pat marched me outside the entrance of the dealership where my car had been parked where a technician met Pat and I. Pat then tried to convince me that there was nothing wrong with the car despite me having put 5L of coolant into the car up to that point. They took the car back into the workshop and told me they replaced the coolant reservoir. Again, the issue persisted and I called after a week to report it again. I received a callback from a woman and was told that Ballybrittas Motors was refusing to carry out any further work on my car and I was being offered a full refund. I asked if they investigated the EGR cooler and was told "what does that have to do with it". I was told that Pat was not willing to speak to me any further and to take the refund or keep the car with the issue. Having owned the car for 3 months, I returned it to Ballybrittas where I was asked to wait in the showroom looking directly into Pat's office. After watching Pat sit in his office for an hour, he walked over to the receptionist and handed her a signed cheque and asked her to make it out to me. Approximately 2 months later, the car was re-listed on the website with a €3000 higher asking price than when I purchased and 2000km more since I returned it. Ultimately I believe that Pat's decision to refuse repairing the car was because he saw an opportunity for more profit by taking back the car, repairing it and selling it for a higher price.

You won't find more irresponsible staff than here. Especially James from parts. Ordered the wrong key for my car. Waited 5 weeks instead of 10 working days. Never even said sorry. At the end he is saying that if I have any queries to contact Skoda from Germany not them, even though I paid them for the part and for service.

Avoid at all cost, very dishearting as a young woman trying to buy a car especially with the staff in Pat Keogh. I was ready to buy my car when a friend went and looked at it mice had eaten the wires, no apology nothing. Since last Saturday I have been enquiring about a car and nobody got back to me with a straight answer. When your spending alot of money surely the customer service should be next to non. Will never return or recommend to anyone