Toyota Auris AURIS 1.2T LUNA SPORT

After leaving a review i was contacted by Toyota Naas representatives. We met again and discussed about the problem, i gave my care for a test with Toyota Naas to be driven for 7 days. They said that because i already replaced all yhe fluids on the car and have the documentation as well that confirm my saying, the clutch fluid was replaced again making sure that there are no anomalies found after replacement. It was done for free as i paid beforehand in Toyota Cavan dealer. Will take the care if there are any issues still will take another video and will return the car for further investigation. Hope the issue is sorted 🙏. I bought a toyota Corolla Silver Manual from Toyota Cavan. I had a problem i could not put into Gear after a while. I called toyota abd they said the car will be brought to Toyota Naas for repairs. The driver who picked up the car to bring it on a trailer to Naas said straight away that it has a problem either with Clutch or Hidrolic pump for gear. Now i did take a video of the problem and Toyota Naas said there is no problem with the car. They made me pay extra 192 euros because it was nothing wrong with yhe car and the insurance doesn't cover any expenses in that case. So i took the car from them and i felt it straight away that the work was done and what happened there is the following. They had to repair for free but they said it is nothing wrong with the car and now it tuns smoothly without any problems so work was done on it. And they did squeeze extra 192 euros from me anyway. I am ADI instructor in all the categories you don't make a fool out of your customers i know when you can or can't put into gear. I will attach a video of the problem and the receipt as proof. That's a nice scheme you have insurance for 1 year but you willl still pay for your repairs because they like to make a fool out of you. Be careful 🧐 🙏. I did leave a 3 Star review because despite of all that the problem is sorted 👍. But this approach to make a bit extra besides insurance is degrading and unprofessional. But we are learning hopefully you will stop doing that . Best of luck and aim for professionalism. So here are the videos :

Excellent service from start to finish. I dropped my car off at 8:30am and received a link to my vehicle health report by 10am, which was a really efficient and convenient way to see everything that had been checked. There was absolutely no pressure to buy any additional work, and everything was explained clearly. My car was serviced, washed, and ready to collect by 1pm, making the whole process straightforward and hassle-free. A special thanks to David Higgins, who was friendly, professional and a pleasure to deal with. I would highly recommend Toyota Naas for their excellent customer service and efficiency.

We had another fantastic experience with Anthony, Niall, and Nicole at Toyota. We traded in our old car and purchased a new one, and the whole process was smooth, professional, and stress-free from start to finish. We have been dealing with Anthony, Niall, and Nicole for a couple of years now, and they have always looked after us with honesty, excellent customer service, and genuine care. They take the time to answer any questions, make everything easy to understand, and ensure we’re happy every step of the way. Thank you all for your continued support and outstanding service. We highly recommend Anthony, Niall, and Nicole to anyone looking for a great car-buying experience at Toyota. We look forward to dealing with you again in the future!