Volkswagen e-Golf e-golf Auto 136HP frank Kean

I recently purchased my car from Volkswagen Sandyford, and I want to express my heartfelt thanks to the entire team — especially Maia. From the moment I stepped into the showroom, I was welcomed with genuine warmth and professionalism. Maia was incredibly patient, taking the time to explain every detail about the car, the features, and the buying process. She listened carefully to my needs, answered all my questions clearly, and never once made me feel rushed or pressured. Her friendly approach and deep knowledge gave me full confidence in my decision. What stood out the most was the care she showed in making sure I was comfortable at every step — from the first conversation to the moment I drove away in my car. The whole experience felt personal, smooth, and even exciting. I’m truly grateful for the service I received and I will happily recommend Maia and the Volkswagen Sandyford team to anyone looking for a car.

I cannot recommend Frank Keane VW Sandyford enough. This is my third time returning to them for a car and it has always been a pleasant experience. I dealt with Duane this time and found him to be exceptionally professional, diligent and competent at his job. Duane ensured that I could put a deposit down on my car even though he was off the day I was booking it. He has been so accommodating and the transfer was absolutely seamless. Duane was a pleasure to deal with and I look forward to dealing with him in the future again. Thank you, Aisling

Lack of communication and transparency left me without a car for four days. On Friday morning at 9:10, I dropped off my car to have the wheels changed and to check an occasional error message that appeared on the screen. When I asked how long it might take, I was told: “Maybe 1 hour, maybe 3 hours, but it should be ready by the end of the day.” I did not receive any updates on Friday. On Saturday morning, I called to check the status and was informed that the mechanics don’t work on weekends and I would need to call back on Monday. This had not been communicated in advance. On Monday, I called the dealership but was unable to speak with my service manager. I called again two hours later and was told he was still busy, but someone would follow up. Eventually, I was informed that the car was ready for pickup. However, about 10 minutes later, I received a call from the service manager, who explained that they had identified the issue with the error message and needed approximately two more hours to complete a software update. The final message confirming the car was ready came at 16:47. While I understand that delays and unexpected issues can occur, I was without the car for four days with limited communication, which made the experience less convenient than expected.