Volkswagen ID.3 Id3 Pure Essential Pure Essential

Just bought a new car and dealt with corneliu who was a pleasure to deal with extremely helpful and pleasant I could only recommend 100% and hopefully will deal with him again thanks Joe

I recently had several visits to the service department at Volkswagen Airside over a short period of time with my Tiguan, and I wanted to share my experience. Firstly, I would like to recognise the staff on the ground — the service advisors and technicians were professional, helpful, and the quality of the work carried out appears to be very good. Communication during visits was clear, and the car was returned in good condition each time. However, I was disappointed with the overall customer care from a management perspective. Over the course of roughly 2–3 months, I spent in excess of €3,300 on maintenance and repairs through the dealership, choosing the main dealer route specifically for peace of mind and long-term care of the vehicle. Following this level of spend, I reached out to enquire about any form of customer loyalty or goodwill support but did not receive any response. Even a simple acknowledgement or follow-up would have made a difference. While I appreciate the quality of the work and the professionalism of the staff, I feel there is a missed opportunity when it comes to looking after returning customers who are clearly committed to maintaining their vehicles within the Volkswagen network. Overall, a positive experience at service level, but disappointing from a customer relationship perspective.

There should be a ZERO star option for the likes of this place. Took my car there for a service, part of the service included a wash and hoover but they never did it. Instead I got back a diagnostic sheet with a number items that needed "urgent attention" totalling nearly 3k. I was quite shocked by this as we had the car less then a year. Anyway we took the car to two other dealers for a second opinion and guess what... There was absolutely nothing wrong with the car. Folks please AVOID this place at all costs. Bring your car to the local farmer before you consider bringing it here. *AVOID, AVOID, AVOID*