Volkswagen ID.3 life 204HP 58kwh frank Keane V

I cannot recommend Frank Keane VW Sandyford enough. This is my third time returning to them for a car and it has always been a pleasant experience. I dealt with Duane this time and found him to be exceptionally professional, diligent and competent at his job. Duane ensured that I could put a deposit down on my car even though he was off the day I was booking it. He has been so accommodating and the transfer was absolutely seamless. Duane was a pleasure to deal with and I look forward to dealing with him in the future again. Thank you, Aisling

Great customer service and very easy to deal with. Shane McGann was brilliant, answered any questions I had and was easily contactable! Was contactable after the purchase which was great to know it wasn’t just a sale and onto the next Loving the new car

Lack of communication and transparency left me without a car for four days. On Friday morning at 9:10, I dropped off my car to have the wheels changed and to check an occasional error message that appeared on the screen. When I asked how long it might take, I was told: “Maybe 1 hour, maybe 3 hours, but it should be ready by the end of the day.” I did not receive any updates on Friday. On Saturday morning, I called to check the status and was informed that the mechanics don’t work on weekends and I would need to call back on Monday. This had not been communicated in advance. On Monday, I called the dealership but was unable to speak with my service manager. I called again two hours later and was told he was still busy, but someone would follow up. Eventually, I was informed that the car was ready for pickup. However, about 10 minutes later, I received a call from the service manager, who explained that they had identified the issue with the error message and needed approximately two more hours to complete a software update. The final message confirming the car was ready came at 16:47. While I understand that delays and unexpected issues can occur, I was without the car for four days with limited communication, which made the experience less convenient than expected.