Volkswagen ID.3 PRO

Delighted to collect our New 261 Volkswagen R Line T roc from Blackwater Motors Forge Hill. Very professional team and Matt was a pleasure to deal with, very straight forward and excellent communication. Thank you Blackwater Motors Forge Hill & Matt in particular.

Matt in Forge Hill was exceptional 10/10 service. He explained all the options of purchase with fine detail. I couldn’t recommend any higher. He was refreshingly straightforward and transparent. Ask for Matt in Blackwater motors

I had a bumpy start to my experience due to a mistake in the original vehicle order, but I’m happy to say that Blackwater Motors handled the situation with professionalism and integrity. Once the issue was acknowledged, the team (shoutout to Mark Farson, general manager and Mark Purcell, the sales exec that handled the final handover) worked with me to find a fair resolution that worked for both sides. Communication was open and respectful, and I now have the correct car I originally ordered, which I’m thrilled with. Mistakes can happen anywhere, but what sets a business apart is how they respond. In this case, Blackwater Motors stepped up and made things right. I appreciate the effort that went into resolving the matter and ensuring a positive outcome, and am happy to say my faith and goodwill in Blackwater Motors and the Volkswagen brand was ultimately restored, and I’m now a happy and confident customer. Hats off!