Let me share my experience and feedback:
Appointment: Good! 😊
Quotation for service: Good!😊
Customer service: Excellent!
Delivery time: One day delayed but it's okay!
Replacement vehicle: Yes, provided!
Satisfaction: Bad 😞😞😞
I apologize for writing this here, but I wanted to provide feedback to help improve your services in the future. Recently, I brought my VW ID.4 in for a software upgrade and to address a recurring issue (Error drive system: Please Visit Workshop) that has been present since I purchased the car in 2021. I understand that the software upgrade took an extra day to complete, which was agreed upon in advance. When I picked up the car, I confirmed with the service technician that the error would not occur again, and he assured me that it wouldn't happen for at least the next two years. However, shortly after leaving the dealership and driving near the airport, the same error message appeared on the display, causing me to panic and pull over.
I contacted the dealership and spoke to the service engineer, who agreed to arrange for the error to be fixed the next day, but unfortunately, nothing happened after that. Additionally, the rear camera was not upgraded, and it was not working properly, which left me feeling extremely disappointed. The dealership informed me that they could not fix the rear camera and that I would need to take a day off to have it fixed elsewhere. I was frustrated that they did not inform me of this before returning the car to me, especially after testing it. Would be happy if the corresponding team sort this out please.
In the event that this error continues to occur, my next course of action would be to sell the car. And a Big No to Volkswagen in my life.
in the last week
I’m starting with the fact that we are kind of very polite, easy going and patient when problems occur. The customer service of this place wherever on phone or at the place is rude. This won’t be a big problem if only they fix things that you pay for but it’s not the case. Few times we went to fix pieces or replace them. As a result when we collect the car new problems appear due to the careless staff when changing pieces or putting back materials on the car . When you collect your car and see they have messed up with something, instead of assuming and fixing things they will denied their fault and finally you pay for fixing one problem then you end with other problems that wasn’t there and have to pay more. I don’t know if it’s in purpose or just a lack of professionalism but it’s contrasting with the prestige of the Volkswagen image. Avoid this place to avoid problems. It happened 3 times so not an isolate case. Very unreliable
a week ago
Several really poor experiences and terrible communication from service team. Massive waste of time going back and forth and ringing them to get a simple job done. Car still not sorted and now I need to go elsewhere for sanity. I would expect a way higher standard from such a large Volkswagen Dealership.