Volkswagen ID.5 BUSINESS 77kWh 174HP

I recently purchased a low-mileage Cupra Leon from Wayne at Usedirect Ireland in Sandyford, Dublin, and I couldn’t be happier with the experience. The car was presented in immaculate condition, both inside and out, and came with the manufacturer’s warranty, which gave me great peace of mind. Wayne was extremely helpful throughout the entire purchase process and was always available to answer any questions in a professional and courteous manner. It was an absolute pleasure dealing with Usedirect Ireland. I can honestly say it was one of the best experiences I’ve had purchasing a second-hand car. Highly recommended!

Got a my new car off Colin and his team recently, very nice & genuine lads to deal with, in a market full of dealers that just want to make a sale and with false promises & no after sales service these guys are true to their word, knowledgeable, & not pushy. Colin went above and beyond to suit my needs and I will happily do business with him again, I’d also highly reccomend anyone in the market for a vehicle to make the trip to see what they have on offer. Thanks again Colin and see you down the road. ⭐️⭐️⭐️⭐️⭐️

I purchased a Mazda 6 from Charles Hurst Usedirect in February 2023, and my experience has been deeply disappointing. Within hours of receiving the car, I encountered persistent DPF issues that rendered the vehicle unusable. Despite multiple attempts to seek resolution from the dealership, including calls, emails, and in-person visits, the issues were never properly addressed. Since then, the follow-up repairs have amounted to over €7,000, yet the dealership has shown a complete lack of accountability. Even after my first review here, they dragged everything out with repeated, irrelevant questions and acted as if they did not understand the problem. I have clear proof that the car had the fault at the moment of purchase, but even after my solicitor sent a formal letter, they failed to acknowledge receipt. I have now forwarded it to multiple company email addresses. The unresponsiveness, broken promises to call back, and delays have made this the worst customer experience of my life. The situation has only worsened since the takeover by Audi, as they still fail to take responsibility or resolve the matter and mostly just ignore my emails or calls. I strongly advise potential buyers to proceed with extreme caution when dealing with this company.