Volkswagen Passat Upgraded Auto Superb Car

Bought a car off Paul today. Absolutely loved my whole experience from start to finish he was amazing, answering all my questions and doing extra little bits for me before I collected the car. He really did go above and beyond! Would definitely recommend if you want to feel well looked after😊Thank you😁

Everything was perfect! The car runs smoothly and feels great. The only thing that could be improved is communication, sometimes there was a bit of a delay in responses. That being said I highly recommend this dealership for their excellent service and quality vehicles!

Original Review + Follow-Up: I purchased a used BMW 5 Series (black, 196,406 km) from West Dublin Motor Company on January 25th, 2025, at 2:00 PM. Unfortunately, my experience since then has been extremely disappointing. Shortly after purchasing the car, it began smoking and presented serious mechanical issues that were not disclosed prior to sale. I reached out multiple times for assistance, hoping the issue could be resolved fairly. Instead, I received the following response: "We have no record of your name on file. Are you sure you have the correct garage? We know nothing about this. If you could give me a ring, I’d be happy to be of assistance." This kind of response is both dismissive and unacceptable, especially when I have a sales invoice in my name with full purchase details (including time, date, vehicle, and dealership contact info). I contacted the number provided, but nothing was resolved. I was hoping for support, not deflection. Being told “we know nothing about this” while holding the physical proof in hand is incredibly frustrating. I remain open to resolving this issue professionally, but based on my current experience, I cannot recommend this dealership. Customers deserve honesty, accountability, and proper after-sales support — especially when dealing with major purchases like a car.