Volkswagen Polo 1.0tsi 95bhp R-line

I am extremely disappointed with the poor communication and lack of professionalism I experienced at this garage while purchasing a car. I had high hopes following an initial meeting that the process would be positive, sadly this was not the case I found the experience frustrating and disorganised. After agreeing to purchase a new car, I was shocked to learn that the garage had sold it to someone else without any notification, forcing me to wait an additional three months for a replacement to arrive from Germany. At no point did the salesperson acknowledge this or offer an apology for the significant inconvenience caused. Had I been made aware I may have requested a different colour or spec.. Throughout the process, communication was virtually nonexistent. I had to chase for updates, and when I did receive information, it was inconsistent. The handling of paperwork was similarly unprofessional, with delays and a lack of attention to detail that made the entire experience unnecessarily stressful. To make matters worse, when I finally collected the car, there was no sign of goodwill or recognition of their poor service—not even a full tank of diesel as a small gesture of apology on the day. In an earlier conversation the sales manager did mention the garage would pay the first years road tax but on handover this could not be confirmed. Given the level of inconvenience I faced, this felt like a final confirmation of their lack of care for customer satisfaction. Based on my experience I am very sorry to say I would not recommend this garage to anyone looking for a professional and reliable car-buying experience.

Brought my golf to Forge Hill for my second service as part of my service pack with VW this morning. I was contacted at 12.30 by email to say one tyre wasnt thread legal and advised changing all 4 and alignment. With NCT due I authorised and was told approximately 1-2hrs to complete. I was there two hrs later and it still wasn’t ready. It was ready after another hour. I would have been waiting another hour if I wanted it washed so I declined. €513.90 in total. Invoice was emailed to me before I left. Lauren on reception was pleasant. However, the amount of people walking around aimlessly is astounding. I drove home and discovered that car manual book, insurance cert and log book was missing from my glove box. I phoned immediately and someone said they’d get back to me. They did and said they had these items and would bring them to my home. A young lad dropped it to my house. Offered no explanation or apology. Service book was not in the folder and he said they’d just use laptops for that now and don’t stamp the service book anymore. Ridiculous. Extremely poor aftercare ‘service’. And I found the missing book and documents very strange considering they don’t stamp anything anymore. Won’t be back. Slow and very expensive. J L.

I had my yearly car service done today and I am totally disappointed. They offered a complementary car wash and I also requested twice that the car wash to be done. Despite this, they did not do the car wash giving lame excuse of under staffing. This happened twice with me. It is very unpleasant to see your car delivered without a basic wash after paying a huge amount on servicing. Hope this reaches the right team and they work on better servicing.