Volkswagen Polo United 1.0tsi D7F 95hp 5DR AUT

Let me share my experience and feedback: Appointment: Good! 😊 Quotation for service: Good!😊 Customer service: Excellent! Delivery time: One day delayed but it's okay! Replacement vehicle: Yes, provided! Satisfaction: Bad 😞😞😞 I apologize for writing this here, but I wanted to provide feedback to help improve your services in the future. Recently, I brought my VW ID.4 in for a software upgrade and to address a recurring issue (Error drive system: Please Visit Workshop) that has been present since I purchased the car in 2021. I understand that the software upgrade took an extra day to complete, which was agreed upon in advance. When I picked up the car, I confirmed with the service technician that the error would not occur again, and he assured me that it wouldn't happen for at least the next two years. However, shortly after leaving the dealership and driving near the airport, the same error message appeared on the display, causing me to panic and pull over. I contacted the dealership and spoke to the service engineer, who agreed to arrange for the error to be fixed the next day, but unfortunately, nothing happened after that. Additionally, the rear camera was not upgraded, and it was not working properly, which left me feeling extremely disappointed. The dealership informed me that they could not fix the rear camera and that I would need to take a day off to have it fixed elsewhere. I was frustrated that they did not inform me of this before returning the car to me, especially after testing it. Would be happy if the corresponding team sort this out please. In the event that this error continues to occur, my next course of action would be to sell the car. And a Big No to Volkswagen in my life.

I’ll start by saying I live in Finglas but have always brought my car to the Swords branch because I thought they had better service.I went to pick up my car as it was ready after a service. I was asked to wait in the seating area which was for nearly 15 minutes. During this time the staff were have the craic at the reception (loudly). After a few minutes waiting, the service rep who was to eventually summon me, sat at his desk and was chatting to the lad who looked like he was on work experience at reception. At one point the younger lad loudly swore during conversation with the service rep. At this point I realised the branch had gone to the dogs. The service rep didn’t even come over to me but shouted across the room asking if I was ‘alright’, knowing I was waiting to pick up my car. He obviously sensed I wasn’t happy as I was short with him given the situation. Instead of smoothing things over with me, he decided to be very short back. Absolutely shocking customer service. Staff are clearly poorly trained. I really hope the mechanics are better at their jobs than the advisors for the sake of my car. Not a hope I’d be bringing my car back there again.

Awful after sales service. I was sold a performance car which was meant to include a full service history as well as the most recent service (was meant to be carried out by them). I went to get this info. to share with my mechanic and have been three weeks awaiting this information. I have spoken to sales, parts and management over the three weeks and no one can get me this information which is frankly embarrassing and ridiculous. I bought from Joe Duffy VW as I seen it as a premium car brand in Ireland, it is not that, at all. Very poor service, would not recommend and will never use this company again.