Volkswagen T-Roc 1.0 TSI 110HP R-Line

What fantastic service I received from Caimin at jd swords. I'd reviewed other dealers renault, mg and even though the id3 was slightly more expensive Caimin went through everything and convinced me it was the best choice. I'm delighted with my car and the service I received.

Today, when I arrived at Volkswagen Swords and sat near the parts room, the staff member told me, “You’re sitting at my desk,” instead of directing me properly. When I went into the parts room, the parts manager, who was very grumpy, refused to give me a timeline for my part, even after four days of waiting. When I asked for a refund, he told me to wait outside. Sitting back down first staff member gave me a dirty look and told me to get up and leave his desk. Managers excuse was your disturbing him on a phone call. Finally, I got my refund, and the same female manager accused me of having a bad attitude as I wasn’t happy about how I was spoken too. When I explained what happened she took no responsibility for the team’s behaviour and never acknowledged the poor treatment from the staff only evaluated my response to abusive treatment. When Volkswagen Ireland contacted the manager here she denied everything and told Volkswagen Ireland that it was my fault with no explanation as to why. Would never buy a car off them again. Folks read others reviews too we can’t all be wrong.

Avoid please folks. Left a 222 tiguan in for a service with thrm and they rang to say it needs the brake fluid replaced. Not sure if that's a service thing but I agreed to it at an additional cost. When I got the car back the car front wing was destroyed. The mechanic or apprentice spilled the brake fluid sll over the wing. I'm not exaggerating when I say I rang 4 tob5 times a day for the manager to be not available to speak to me. I was asked to send photos by email as I did and 20 million fone calls later still no reply from the service manager. Oil light was on saying oil level to high straight after the service. From that day to this no response from them. So avoid if you dont want the very very unprofessional service from them