Volkswagen T-Roc 1.5 TSI 150bhp Design

I received a letter about a safety recall on my cars airbag and brought my car up here to get it checked out. A few hours later I get a call saying "Yeah, your airbag is one of the unsafe ones, but we have to order in the part so it'll take a week." Seemed a bit off since presumably I'm not the only one who got hit with the recall and they mighta known they'd need parts, but whatever! The bigger issues started after I took the car home. I was told they'd been doing diagnostics on the electrics while checking the airbag, so when I got 3 warning lights on my dash the next day I rang up to check if their diagnostics might have triggered something. "Nope, not us. But as long as the lights are yellow it's totally safe to drive! Also, it'll cost you €120 for us to run a diagnostic and turn off those warnings!" Grand, I'm gonna be back next week for the airbag anyway, this is annoying but lets go! 2 days later, I can tell my car is NOT FINE! The engine is revving constantly as if it's struggling, the hill start is no longer working and it can barely make it up to 50kmph. This time I KNOW something got messed up with the electrics, and I'm reasonably suspicious given that my car was perfectly fine before i took it in for what should have been a routine check to replace a recalled airbag. So I take it in AGAIN and now they're telling me the sparkplugs are all corroded, it's unsafe to drive, it'll cost me over €800 to fix and once again they do not have the parts. I was told it'd take 2 more days to get the parts and fit them, and I should call back Friday (Hint, they don't open on Fridays!) It is now Tuesday. I took my car into this place for the airbag replacement 2 weeks ago. It has gone from totally fine to undriveable and they're still telling me they don't have parts and I need to wait until next Saturday at the earliest. Let this be a big fat warning to anyone thinking their VW is safe in Airside: Take your car ANYWHERE ELSE! Update: Got a call on Friday to say that the parts were delayed and my car would be ready Monday. It's now Monday at 3pm and I've heard nothing so I imagine it'll be delayed AGAIN. So that'll makes it 3 weeks since I brought my car in. Wonder how much longer until I finally have to hire a tow truck and get my car to someone who actually knows what they're doing?

Bought a car here in late 2022 for +20k, was sold it with no NCT! Advised by sales rep it was my responsibility to get one but that it would pass. It failed the NCT twice! Cost me money and stress. Manager admitted sales rep should only sell car with NCT. A month later the car had to be brought back as was making really strange mechanical noises (really bad). Sorted apparently using fuel injection cleaner. Late last year the flywheel went, they wanted 3k to fix that! Laughed at me when I said they should be responsible and quote said "it's 10 years old lad, you should do the cash machine competition". This was a high stress situation where I had just lost my mother and was laid off from my job. Then my car gone too!! I didn't need the smart ass comments at that time or laughing at me as if I was stupid. The attitude of the company was that if you pay 20k for a car it should only last you for two years post purchase because it's 10 years old and go and gamble because it ain't their issue. I subsequently got the flywheel fixed for 2700 in a garage, after that the mechatronic unit failed and now the DSG gearbox has failed. So essentially I've paid: 20k for the car 2700 for flywheel 3000 for mechatronic Gearbox likely 3000 too. So essentially I've paid 29k for nothing! Because the car is useless and just a black money hole. I've had no car for a month, these absolute morons in Joe Duffy call asking how the car is going now and again. However when you want help, they laugh at you and make you feel stupid, undervalued and as if money is worthless. This was by far the worst spent money, I'll never buy from this company again and I'll be recommending everyone to avoid them. Bad car quality, bad attitude, bad service and repair policies.

Worst experience. Paid 400e for the full service, they kept the car overnight after telling me it would be ready in 20 minutes when called same day. Asked me to come next day when I arrived. Next day they had items printed on the service log invoice which were not done and were supposed to give me a call about it. No call was given. Now I am supposed to come back to them for those repairs and pay again. Customer service was rude including the manager, who kept telling me the guy who handled my car yesterday is on holiday so they cannot do anything about it. Either give me a call and get the repairs done or dont put them on the log at all.