Volkswagen T-Roc 1.5 TSI 150HP DSG R-Line

Ordered a car at the end of 2024 unfortunately it came without the specifications that I ordered. The dealer let me keep the one that arrived for a short while while they Ordered me another car. I dealt with Gavin and he couldn't of been any nicer and apologetic for the situation. Got the new car no bother and its stunning.

Worst experience. Paid 400e for the full service, they kept the car overnight after telling me it would be ready in 20 minutes when called same day. Asked me to come next day when I arrived. Next day they had items printed on the service log invoice which were not done and were supposed to give me a call about it. No call was given. Now I am supposed to come back to them for those repairs and pay again. Customer service was rude including the manager, who kept telling me the guy who handled my car yesterday is on holiday so they cannot do anything about it. Either give me a call and get the repairs done or dont put them on the log at all.

Where to start. Customer service was great. Arranged a lift back to work when timing belt was getting done. But.... only discovered after a couple of days when o2 sensor issue appeared. Brought back to garage and they wanted €540. I had just forked out €700 for timing belt. So no money to do at the time. Brought to independent mechanic and he discovered the vac pipe was cracked with petrol vapour was leaking and alternator had hammer marks on it. He also checked o2 sensor and was fine and still working without replacement. Joe Duffy Volkswagen Airside initially denied any wrong doing but after a few mails back and forth the fixed the problems they created.Extremely disappointed by this service and will never use again.