Volkswagen T-Roc R-LINE 1.5 eTSI 150HP DSG Display

Bought a car here in late 2022 for +20k, was sold it with no NCT! Advised by sales rep it was my responsibility to get one but that it would pass. It failed the NCT twice! Cost me money and stress. Manager admitted sales rep should only sell car with NCT. A month later the car had to be brought back as was making really strange mechanical noises (really bad). Sorted apparently using fuel injection cleaner. Late last year the flywheel went, they wanted 3k to fix that! Laughed at me when I said they should be responsible and quote said "it's 10 years old lad, you should do the cash machine competition". This was a high stress situation where I had just lost my mother and was laid off from my job. Then my car gone too!! I didn't need the smart ass comments at that time or laughing at me as if I was stupid. The attitude of the company was that if you pay 20k for a car it should only last you for two years post purchase because it's 10 years old and go and gamble because it ain't their issue. I subsequently got the flywheel fixed for 2700 in a garage, after that the mechatronic unit failed and now the DSG gearbox has failed. So essentially I've paid: 20k for the car 2700 for flywheel 3000 for mechatronic Gearbox likely 3000 too. So essentially I've paid 29k for nothing! Because the car is useless and just a black money hole. I've had no car for a month, these absolute morons in Joe Duffy call asking how the car is going now and again. However when you want help, they laugh at you and make you feel stupid, undervalued and as if money is worthless. This was by far the worst spent money, I'll never buy from this company again and I'll be recommending everyone to avoid them. Bad car quality, bad attitude, bad service and repair policies.

Worst experience. Paid 400e for the full service, they kept the car overnight after telling me it would be ready in 20 minutes when called same day. Asked me to come next day when I arrived. Next day they had items printed on the service log invoice which were not done and were supposed to give me a call about it. No call was given. Now I am supposed to come back to them for those repairs and pay again. Customer service was rude including the manager, who kept telling me the guy who handled my car yesterday is on holiday so they cannot do anything about it. Either give me a call and get the repairs done or dont put them on the log at all.

Today, when I arrived at Volkswagen Swords and sat near the parts room, the staff member told me, “You’re sitting at my desk,” instead of directing me properly. When I went into the parts room, the parts manager, who was very grumpy, refused to give me a timeline for my part, even after four days of waiting. When I asked for a refund, he told me to wait outside. Sitting back down first staff member gave me a dirty look and told me to get up and leave his desk. Managers excuse was your disturbing him on a phone call. Finally, I got my refund, and the same female manager accused me of having a bad attitude as I wasn’t happy about how I was spoken too. When I explained what happened she took no responsibility for the team’s behaviour and never acknowledged the poor treatment from the staff only evaluated my response to abusive treatment. When Volkswagen Ireland contacted the manager here she denied everything and told Volkswagen Ireland that it was my fault with no explanation as to why. Would never buy a car off them again. Folks read others reviews too we can’t all be wrong.