Volkswagen T-Roc T-ROC EDITION 75 2.0TDI M6F 116HP

Bought a car here is 2019 for 21k+, was told by the servies manager at the time Mark that there was a recall on the car for a part in the turbo due to it rattling. Made several complaints at the time and was promised as soon as volkswagen have a solution I would get a call. Called multiple times and was told they still havent received a solution. A few months back I phoned again as the rattling was getting worse and the new manager of services told me there was no such thing as a recall on that car and that Mark had left the business. Funny how he was always very reluctant to give anything in writing. I also purchased the service plan on the car too which I had paid for years and on the last year they told me I was no longer covered even though they had been taking the D/D from my account still. In the end they agreed it had been paid and covered it. Biggest load of scam artists there is, I would avoid at all costs. Unless you want to jump through hoops to have anything resolved.

Bought a car here in late 2022 for +20k, was sold it with no NCT! Advised by sales rep it was my responsibility to get one but that it would pass. It failed the NCT twice! Cost me money and stress. Manager admitted sales rep should only sell car with NCT. A month later the car had to be brought back as was making really strange mechanical noises (really bad). Sorted apparently using fuel injection cleaner. Late last year the flywheel went, they wanted 3k to fix that! Laughed at me when I said they should be responsible and quote said "it's 10 years old lad, you should do the cash machine competition". This was a high stress situation where I had just lost my mother and was laid off from my job. Then my car gone too!! I didn't need the smart ass comments at that time or laughing at me as if I was stupid. The attitude of the company was that if you pay 20k for a car it should only last you for two years post purchase because it's 10 years old and go and gamble because it ain't their issue. I subsequently got the flywheel fixed for 2700 in a garage, after that the mechatronic unit failed and now the DSG gearbox has failed. So essentially I've paid: 20k for the car 2700 for flywheel 3000 for mechatronic Gearbox likely 3000 too. So essentially I've paid 29k for nothing! Because the car is useless and just a black money hole. I've had no car for a month, these absolute morons in Joe Duffy call asking how the car is going now and again. However when you want help, they laugh at you and make you feel stupid, undervalued and as if money is worthless. This was by far the worst spent money, I'll never buy from this company again and I'll be recommending everyone to avoid them. Bad car quality, bad attitude, bad service and repair policies.

I went to VW Joe Duffy Volkswagen (Swords) to get a diagnostic report done on my car. Before any work was carried out, I specifically asked for the spark plug connector and the window switch to be changed. I was clearly told the price would be €480. What did I end up with? A bill of €625, no diagnostic report, and instead of changing the spark plug connector, all spark plugs were replaced without my approval. I honestly do not believe my car was even properly connected to the diagnostic computer, as they told me they could not see any issue. However, my own mechanic later showed me on the computer that there was a fault with the spark plug connector. I am extremely disappointed with this experience. There was clearly a serious misunderstanding and lack of communication between the service desk and the mechanics, and I am the one who paid the price for it. To be honest, I would not recommend this garage to anyone.