Volkswagen Tiguan 1.4 TSI PHEV 245HP R-Line DSG

Just bought a new car and dealt with corneliu who was a pleasure to deal with extremely helpful and pleasant I could only recommend 100% and hopefully will deal with him again thanks Joe

I took my car to Volkswagen Swords for an oil change. I was told the service would take one day, but it ended up taking two days before I got my car back. Before leaving the car, I also informed them that the front sensor warning light was on and asked them to check it. This is the second time I have taken my car there for the same issue, and once again, they didn't even look at it. When I finally collected the car, they told me the brakes needed to be replaced, but they didn't have the parts in stock, so they couldn't do the repair. What really disappointed me was that they warned me that if anything happened in the meantime, it would be my responsibility. They also said they would call me the following day to arrange the repair, but nobody ever called. The maintenance department lacks organization, communication, and accountability. It feels like the team needs better management and supervision to provide the level of customer service that customers expect. It's very disappointing because you expect a main Volkswagen dealership to provide solutions, not create more problems or leave customers without answers. Overall, I cannot recommend their service based on my experience.

I recently had several visits to the service department at Volkswagen Airside over a short period of time with my Tiguan, and I wanted to share my experience. Firstly, I would like to recognise the staff on the ground — the service advisors and technicians were professional, helpful, and the quality of the work carried out appears to be very good. Communication during visits was clear, and the car was returned in good condition each time. However, I was disappointed with the overall customer care from a management perspective. Over the course of roughly 2–3 months, I spent in excess of €3,300 on maintenance and repairs through the dealership, choosing the main dealer route specifically for peace of mind and long-term care of the vehicle. Following this level of spend, I reached out to enquire about any form of customer loyalty or goodwill support but did not receive any response. Even a simple acknowledgement or follow-up would have made a difference. While I appreciate the quality of the work and the professionalism of the staff, I feel there is a missed opportunity when it comes to looking after returning customers who are clearly committed to maintaining their vehicles within the Volkswagen network. Overall, a positive experience at service level, but disappointing from a customer relationship perspective.