Volkswagen Tiguan TIGUAN ELEGANCE 1.5 PHEV DSG 204

I recently had my car serviced at Joe Duffy, and I’m thoroughly impressed with the level of service I received. From the moment I booked my appointment, the process was smooth and efficient, thanks to the outstanding customer service team and management. The service was completed on time, and as a pleasant surprise, I received a complimentary wash and vacuum that left my car looking and feeling like new. Special thanks to Brian, the manager, for his professionalism and attention to detail, and to the lady Kiera (I'm sorry If i misspelled the name), whose friendly demeanor and helpfulness made the experience even better. Overall, I am very satisfied with the service at Joe Duffy and highly recommend them for their exceptional customer care and thorough service. Kudos to the entire team for a job well done! Highly recommended!

I compare to VW dealers in the south of country. Location and customer parking good. Big bright showroom. Maybe missing some character?…I didn’t feel welcome, did feel a bit ‘watched’, it’s just another VW ‘machine’ of a building. Nobody said hi until I was walking out…a pity really. I’ll try again, hopefully better next time.

Tl:Dr A main-dealer service that left me stranded the very next day. If I could give negative 5 stars, I would but I can't. Reading through all the reviews makes me wonder a lot of things, even all the good reviews are not even real.. Look at the likes on the real reviews.. incredible how many people have had the same or worse experience as us.. incompetent customer service, poor after sales service, unskilled technicians working on the cars... We bought our Volkswagen from Joe Duffy Volkswagen Finglas in March last year, and it’s been serviced exclusively with them under the Volkswagen Service Plan. Yesterday (Friday, 17 October 2025) was only our second scheduled service since buying the car and less than 24 hours later, it broke down completely. The engine light came on, the car became undriveable, and AA through Volkswagen Assistance had to collect it. The AA technician said the air pump hadn’t been fitted correctly, which can cause several engine problems. This isn’t the first time we’ve had issues here. On a previous visit, they replaced the wrong puddle light instead of fixing the faulty one, leaving two different lights and one still misaligned. The car was kept for ages and handed back unfinished, with nothing but a “complimentary clean.” Every time there’s an issue, there’s never a replacement car available. They always say there’s a six-week waiting list, leaving you completely stuck while they try to fix problems they caused in the first place. To make matters worse, the staff at the office are generally unpleasant to deal with. You never get the feeling anyone actually wants to help. You’d be lucky to even get someone to answer the phone at reception unless you’re trying to buy something from them. We’ve already reached out to them several times before and given them every chance to put things right, but after the car broke down immediately after a full service, this was the final straw. The lack of care, attention, and responsibility is honestly shocking for a Volkswagen main dealer, especially when the car was both purchased and serviced (twice) through them. Volkswagen Assistance Case #2025244076. Before they post the usual “please reach out so we can look after you” message — I’ll actually be emailing Joe Duffy Volkswagen Finglas directly after posting this review, attaching the same details and case number. If you see a generic reply here, just know they’ve already been contacted and can find all the details in that email. I’ll update this review promptly with any genuine follow-up. Customers deserve accountability and professionalism, not excuses and copy-and-paste responses. Update (20 October 2025): > Since posting this review, I’ve had multiple calls from Joe Duffy Volkswagen Finglas — all giving contradictory information and showing no communication between departments. One person didn’t know why the car was towed, another insisted replacement cars are “always available,” and another asked how the car was after service, even though it had already broken down. Dwayne (Service Manager) later confirmed the breakdown was caused by an unclipped air-pump connection after the air-filter change — clear evidence of poor workmanship. When I collected the car, I found water damage and dirt on the passenger seat, still damp. The senior service manager, Caoloc, inspected it but denied responsibility, claiming it arrived that way — completely untrue, as I have active Carmour and seat-protection plans and the car was spotless when dropped off. After much discussion, they agreed to recheck the seats and puddle lights, but still provided no written acknowledgment of either the fault or the damage. I was even told, “We would have dropped the car up to you – nobody asked you to take time off,” which perfectly sums up their attitude. I’ve now escalated this to Volkswagen Ireland Customer Care for formal review. Between the confirmed fault, the new interior damage, and the complete lack of accountability, this experience shows serious quality-control and communication issues at this dealership.