Volkswagen Touareg 3.0tsi Phev 462HP 4M DSG R

What fantastic service I received from Caimin at jd swords. I'd reviewed other dealers renault, mg and even though the id3 was slightly more expensive Caimin went through everything and convinced me it was the best choice. I'm delighted with my car and the service I received.

Poor customer service experience. Have to say their aftercare is great when nothing is wrong. They were happy to take nearly 1300 for a mechantronics, on top of a diagnostics fee. Unit production stopped and was left in the lurch for 3 weeks (until I contacted them for an update), I was told i had to bring it back to the garage, told they could do nothing cause they cleared the error. So.i needed to reproduce the error and come back for another doagnostics. They were obsiouly too incompetent and didnt get all the required info too the replacement from VW first time around. Unit eventually came, fitted, went home and the second key had stopped working. Brought it back and was told its normally a 100 charge, even though it was working before they worked on the car. Aired my thoughts and unsurprising havent had a follow after care call. Heads buried in the sand when shit hits the fan.

I have purchased 2 cars from this garage and the customer service from the moment I signed for my second car has been appalling. My second car (VW Polo) was purchased through a PCP agreement May of 2022. After I had signed for my PCP and cleared the loan on my old car they took the previous loan repayment out (out of contract) and it took 6 weeks of me chasing up every few days to finally get the refund. They made me feel humiliated for looking for a refund for money they had no right to take. I have just come to the end of my 3 year PCP contract and the only option I was given was to purchase a new car. I was told at the start of the contract I had 3 options and I would be contacted close to end of contract to come in and discuss these options and none of this was followed. As far as I was concerned I was going to receive a call to pay the settlement with no warning as I had to chase them for the settlement amount and date. I made it clear from the first phone call I would not be going ahead with a new car and would like to come in and discuss my options. I was contacted 3/4 more times about the car I had previously stated I wasn’t interested in. I sent numerous emails requesting my settlement figure and the date this had to be paid by and never once received a response. I finally went out and the manager was pleasant yes but didn’t listen to my full experience and how appalled I was. I asked 3 times in the garage what date my settlement had to be paid by and was told ‘it has no expiry date’. I paid my settlement this week and only today received a letter advising the settlement date was 3rd of June. I was never brought in to discuss my options for my PCP and the minute I made clear I was not Interested in a new car they lost all interest. I would advise everyone to avoid going here at all costs it is not worth the stress they have caused and there customer service is by far the worst I have ever ever experienced.