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WELCOME TO DESMOND MOTORS THE LARGEST FAMILY RUN FORD DEALER IN NORTHERN IRELAND. The largest family run Ford Dealership in Northern Ireland and have been in business for over 50 years. Desmond Motors is your ONE STOP SHOP for ALL your motoring needs. We have a full range of New Ford Cars as well as quality Used Approved Used Vehicles - both with offering special deals and financing options. Our Commercial Vehicle Range stock a variety of demo vehicles for you to test drive. Browse through our great selection of Used Commercial Vehicles and we also offer amazing deals on new and used commercial vehicles. Anyone entitled to Higher Rate Mobility, we can supply you with cars - whether you are new to the scheme or looking to renew your current vehicle, our team of Motability specialists are on hand to organise hassle-free delivery of your new vehicle. Our fantastic Service department can help you with any aftersales enquiries. Our workshop offers Vehicle Servicing, MOT work, Visual Health Checks and much more. You can even collect 2 Nectar Points for every &pound;1 spent. We currently have special offers available on selected accessories. Desmond Motors only stock Genuine Ford parts and accessories.

Jonathon was excellent from ordering my Ford Kuga to taking delivery. He is very professional in his role and clear about all aspects of the transaction. Desmond Motors should be very proud to have him on their team. Above all, he is simply down to earth; he speaks to you in a way that makes everything clear going forward with the vehicle. Simply excellence at its highest. Top marks, 10/10

We have been with Desmond motor s for over 30 years and wouldn't dream of going elsewhere the service 100% and the customer care is top quality the people who work there is very professional and welcoming

I had a wonderful experience.  The salesperson, John Doherty was so helpful and patient. Delighted with my new car.

I had a great experience with Jonathan in Desmond’s. I couldn’t have asked for more from Jonathon. I felt supported from start to finish. I received a call about a week after receiving the car to see how things were going. He helped me with all the info I needed with making the change from petrol to EV. I know if I need anything at all he is just a phone call away. I would highly recommend Jonathan at Desmond’s to anyone. Thank you.

AVOID DESMOND MOTORS.

DO NOT WASTE YOUR MONEY buying a new or used vehicle from Desmond Motors.

They are extremely dismissive, slow and difficult to deal with. Having purchased a used Nissan Qashqui, I spent the next 6 weeks negotiating with Liam (GM) and his team to fix and engine leak, 2 weeks after I purchased it on the Buncrana Road.

Once the oil leak was fixed, I had to return the vehicle for a second issue. I go the run around about parts, Liam cited that it is Ford I should have bought, his staff were not available for timely updates when all the while I had to transfer and continuously extend my insurance policy onto two terrible, old and what were the mechanic run around cars disguised as 'courtesy cars' in lieu.

I had to wait over 3 hours in the showroom for a car to brought and have missed numerous days with work because they sold a sub standard vehicle claiming they had completed 'checks'.

The blamed the suppliers, it being a Nissan engine and not a Ford for the delays but were unable to cite tracking orders or expected delivery timelines for the parts. I got the run around every single time.

The vehicle was returned to me the first time with an empty tank while it was in the garage, what I assumed was being repaired, without any reason or reimbursement. Customer care is poor, after sales service is poor.

All excuses and stories and no actual care for their customers only profit/sales.

Overall, a very, very poor dealership and would encourage new and existing customers to go elsewhere and don't be caught.

Attachments:
1- I spent the next 7 days calling daily, emailing Liam & his employees for an update regarding the part when it was clear on the initial assessment pic 3 that there was an issue. Pic 2 is what was on my car after the oil leak was 'repaired'.

Desmonds Motors Used Car Centre

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