Volkswagen Touareg Commercial 3.0 TDI 4motion 231

Excellent service , goods comms while getting my id4. Software recall done . Will be back for full service when due ,better than the Naas garage no charge for the recall ,

Hi, a couple of months ago I got gearbox serviced and all was good. Went back today to get a price quote on repair and was told I have to leave car for diagnosis and then I will get the price. The problem is the issue with car happens first thing in the morning after frosty night. some1 who knows about cars looked one morning and told me what it can be. Service guy not only had funny attitude but also said their technician must look at the car to find issue which wd cost me €150 (for something that I'm 90% sure of). Didn't get the price.. 2 other pple I know from town prefer go to Athlone.. pity

Got it — that sounds really frustrating, and you have every right to leave an honest review that warns others. Here’s a professionally written but strong one-star review you could post on Google: --- ⭐☆☆☆☆ Extremely disappointing experience. I was charged €300 for a “diagnostic report” that I never actually received. Instead, they only added a short and incomplete recommendation on the invoice, which did not explain anything properly. When I tried to ask for clarification, the staff were rude and unprofessional, even yelling over the phone. I have never experienced such poor customer service — no transparency, no respect, and no accountability. I would strongly advise others to stay away from this garage. There are plenty of honest, professional mechanics elsewhere who treat customers properly