Volkswagen Transporter TRANSPORTER H/LINE LWB30 15

I recently purchased my new Volkswagen Transporter, and I couldn’t be happier with the experience from start to finish. A huge thank you to Paul, who was an outstanding salesperson throughout the entire process. He was professional, knowledgeable, approachable, and made everything straightforward and stress-free. Paul took the time to answer all my questions and ensured I felt confident and informed every step of the way. I’d also like to thank Clara in Accounts for her excellent work sorting out all of my documentation and finance arrangements. Everything was handled efficiently and professionally, making the paperwork side of things completely hassle-free. A special mention goes to Lauren, whose amazing personality and dedication really stood out. She spent time with me when I collected my van, making sure everything was perfect and that I was comfortable with all the features. Her friendly attitude and genuine enthusiasm made collecting my new Transporter a memorable experience. The whole team provided exceptional customer service, and it’s clear they genuinely care about their customers. I would highly recommend them to anyone looking for a new vehicle. Thank you all for making the purchase of my new Volkswagen Transporter such an enjoyable experience!

Recently bought my ID4 from Ray in Western Motors Galway and couldn’t be happier. He was very informative and reasonable, not at all pushy for the sale and gave us great advice and insights for our new e-vehicle. Would 100% recommend, and will be going back to Ray for future cars!

UPDATE – A very positive outcome and excellent customer service from Western Motors Galway! I purchased a Mercedes-Benz GLC from Western Motors Galway in April 2026, with a 12-month warranty included. Everything was fine until October, when the car suddenly refused to start. Mercedes-Benz Mobilo arranged recovery to my local authorised workshop. After updating the software on several control units, the technicians found that the car still would not enter “Ready to Drive” mode. Further diagnosis was needed, and I was initially quoted around €1,000 just for additional investigation. Naturally, I contacted Western Motors because the vehicle was still under their warranty. At first, communication between the dealership and the workshop was frustrating, and I was disappointed by how difficult it seemed to get the warranty issue addressed. However, I am very pleased to say that the situation changed significantly after I spoke with Western Motors and explained exactly what had happened. They took ownership of the issue, acted relatively quickly and honoured their warranty commitment in full. Western Motors covered the entire repair bill of €3,148, at no cost to me. My sincere thanks go especially to Ray in Sales and to the Service Manager at Western Motors for their help, involvement and efforts in getting this resolved. What began as a very disappointing experience ended as an excellent example of customer service. I believe the true measure of a dealership is not just how it sells cars, but how it responds when something goes wrong afterwards. I would happily recommend Western Motors Galway to future customers. They have demonstrated that they stand behind their warranty commitments, and if I needed to buy another car, I would not hesitate to purchase from them again. Thank you, Ray, the Service Manager and the Western Motors team. You have earned back my trust and confidence.