Buying a Vehicle

Portman Business Park Lissue Industrial Estate, Unit 10/11 West, Moira Road, Lisburn

Shopped around but stopped when I went to Phillip McCallen’s. An honest, professional customer experience that separated this dealership from the others. Thoroughly recommended for price, professionalism and peace of mind motoring.

Had a recent trip to France and headed down to Rosslare for the ferry in torrential rain.  Bike conked out about 50miles from the port, which was not expected for a bike with only 1000miles on it.  Rang Phillip and he pulled out stops to get me back on the road ASAP even though I was nearly 200miles away.  He rang ahead to KTM in Dublin and they had the bike as a priority for next day.  Phillip checked in with me several times and kept me updated, which was appreciated.
Turned out it was a faulty battery, as it wouldn't charge over 5v.  This was replaced by the Dublin dealer who told me they were told just to do what it takes and invoice Belfast.
We ended up getting the next available ferry 2 days later, with no bike issues in France

Travelled the length of the Country to get valve clearance done . Fair play a professional job done .
Also worth checking out Hillsborough forest walk while there.

Ist experience; called with my brother and son to look at a 1290 Superduke r. Salesman approached (English guy) I expressed interest and asked if there was any leeway on price? He pointed to the price and said that's the price of her!
I asked if I were to purchase could they fit a tail tidy and/or a tank protector. After a scoff or two he said that's the price of the bike and went on to say if you went into Tesco do you think you could bargain with the girl on the till! At this point and after a few similar remarks I said, funny if you are making a direct comparison with Tesco, I didn't notice any 2 for1 offers or 4 packs when I came through the door! We left immediately and called to Hursts..here I bought a year old Superduke r with every conceivable Power Part with 71 miles on the clock...what a contrast on jow we were treated.
2nd experience; Hursts serviced the 1290 and following notification from KTM I booked into Mc Callens for the recall. At this stage yhe service light had come on and Hursts told me Mc Callens would take it off as they worked through each other. Anyway wouldn't take it off despite the Hurst connection, as if it was a major thing. Hursts were astounded and told me they had just pulled Mc Callen out of a few spots that week.
3rd experience: My brother and I looked suspension settings for two bikes and when we were there I intended looking at a SMT 690. We arrived down at the arranged time only to be asked, did you not get hhe phone call? We checked our phones and neither of us had any call ftom Mc Callens, an obvious lie! I decided not to look at the 690 and subsequently bought a Gasgas of another dealer.
3rd experience: Another recall came from KTM and after a few reminders I bit ghe bullet and booked an appointment. On arrival I was told there was no record of my appointment! Needless to say I wasn't pleased! I relayed all my past experiences and they did eventually say they would do the recall. A few hours later this was complete but on yhe way home the bike went into limp mode! I called and they said I would have to get the bike down to them (each journey 29 miles) After a few exchanges they lifted ghe bike and told me this was the second instance due to a faulty computer! Anyway they wouldn't leave the bike back even if it wasn't my fault but their own given the computer problem I was told about.
That's my review, I have 9 bikes bought from different dealers and can summarise beyond saying, I don't like being lied to and would not listen to any flannel from Mc Callen or his team trying to justify their incompetence. I wouldn't encourage anyone to deal with these people and will leave with this comment. N0 wonder they have lost the Triumph and KTM dealerships...Kwak next

I'm ex-motorcycle trade, having owned my own business. I'm well out of it now but still ride. I rang up McCallen for some oil and a filter for my Suzuki (not really knowing who did what, and where in the area). They told me that the only dealer in NI was in Ballymena. I have since discovered that there's a dealer down the road in Magheralin who stock Suzuki consumables. They could easily have told me this but instead were prepared to send me up to Ballymena to deprive another very local dealer of the business.

I'n my day, my loyalty was to my customers so, even though someone enquired about a competing brand, I would direct them to that outlet. In this way we would have, at least, generated goodwill that hopefully, would pay off in future.

As things stands now, I have a sour taste in my mouth and will avoid McCallen's business whenever possible. This is how life works folks! They have to understand human nature.

Phillip McCallen Motorcycles

Price: £7,150
Beautiful March 2024 registered Triumph Trident 660 in as-new condition, with just 589 miles on the clock. The bike has had its first service completed and comes equipped with:

Heated grips

Tank pad

A fantastic middleweight naked bike offering sharp styling, smooth performance, and excellent value.

Finance available – contact us for a quote.

Contact Sales: 02892 622 886
Email: sales@phillipmccallen.com

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There is a 6 Month warranty available from this dealer. Get in touch to find out more.

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Price: £7,150Beautiful March 2024 registered Triumph Trident 660 in as-new condition, with just 589 miles on the clock. The bike has had its first serv...

2024 Triumph Trident 660